DV Cleared - CISCO Collaboration Engineer

Job DescriptionYou will have experience in configuring, supporting, and troubleshooting complex Cisco collaboration solutions. We also require someone who has experience in a Service Desk environment and is familiar with ITIL methodology would be advantageousSome of our customers require additional security checks to be carried out on individuals, so the successful candidate must have DV clearance.Our engineers share a common set of characteristics and bring the experience that drives innovation and delivers customer value, they:Have a good understanding of the technology industry, including current and emerging digital strategies, solutions and trends.Understand the importance of customer SLA/KPIs and strive diligently to ensure these are metAn awareness of escalation procedures and best practices is also very important.As a key member of our engineering team, you will display the following attributes:Excellent spoken and written English, able to clearly articulate ideas, issues and updates to customers and peers, coupled with -degree of due diligence and attention to detail.Well organised, able to prioritise multiple work streams whilst maintaining the common sense to escalate when workloads may pose a risk to customer delivery and SLAs.Able to work well under pressure, doesnt get flustered and has a clear under…