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- Tasks: Engage with customers via phone and email, ensuring top-notch service and support.
- Company: Join SG World Ltd, a family-run business with over 50 years of experience in visitor management solutions.
- Benefits: Enjoy 25 days holiday, casual dress code, and a health cash plan after probation.
- Why this job: Be the voice of our team, creating positive vibes while enhancing customer satisfaction and loyalty.
- Qualifications: GCSE education required; previous customer service experience preferred.
- Other info: Full-time role, Monday to Friday, with no weekends!
The predicted salary is between 19800 - 26700 £ per year.
Job information: Customer Engagement Advisor from the Company SG World Ltd, located in Crewe, United Kingdom. This job opening is open to job seekers who have GCSE education.
Job Responsibility:
We are a family values established company with over 50 years' experience that provides visitor management solutions, asset software and other B2B packages to a wide range of clients. We are looking for 2 highly skilled Administrators to work as Customer Engagement Advisors within our Customer Engagement department. You will be the voice of the Customer Engagement Team and central to all that we do, creating a positive vibe in the office and with our customers.
Job description:
The role is office-based and involves dealing with customers by phone and email. To ensure the highest retention levels of repeat business, it is vital to consistently take and enter customer service orders with professionalism and courtesy. By providing exceptional support to the Sales and Marketing teams, we can offer services that reflect SG World's best interests. Advising customers on optimal ordering patterns and continuously developing the products they use will significantly enhance their satisfaction and loyalty.
Essential skills:
- Confident in speaking (and advising) on the phone.
- Ability to influence by establishing credibility, building relationships, and communicating effectively through both verbal and written medium.
- Can multi-task, prioritise and work on own initiative.
- Ability to maintain professionalism, focus and result-orientation under pressure and tight deadlines.
- Good with MS Office Suite.
Desirable skills:
- Ideally previously worked in a similar role.
- Excellent Customer Service skills.
- Attention to Detail.
Key Accountabilities:
- Take customers' orders by telephone or email, obtaining appropriate purchase order data and cross- or up-selling when appropriate.
- Prepare and provide quotes. Chase for orders after quoting.
- Negotiate sales quantities and prices.
- Enter sales orders onto the Order Processing system.
- Liaise with our salespeople, passing on leads for new customers or new business.
- Liaise with your internal sales team for working procedures and creation of extra business.
- Advise customers of new product details.
- Liaise with credit control department.
- File sales and purchase order documentation following correct procedures.
- Update customer records.
- Comply with company security policy and procedures.
- Any other duties as deemed appropriate.
The Package:
- 5-day week Monday to Friday (37.5 hours) 8am to 4pm.
- Holidays - 25 days per year (increasing with length of service up to 28 days) plus Bank Holidays.
- Cash Plan Health scheme (after successful probationary period).
- Long service awards vouchers.
- Free onsite parking.
- Casual dress code.
Schedule:
- Monday to Friday (no weekends).
- 8am to 4pm.
Job Type: Full-time
Pay: £23,900.00 per year
Benefits:
- Casual dress.
- Company pension.
- On-site parking.
- Private medical insurance.
- Referral programme.
Previous Experience:
- Customer service: at least 1 year (preferred).
Work Location: In person.
Customer Engagement Advisor employer: SG World Ltd
Contact Detail:
SG World Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Advisor
✨Tip Number 1
Familiarise yourself with SG World Ltd's products and services. Understanding their visitor management solutions and B2B packages will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your phone communication skills. Since the role involves a lot of customer interaction over the phone, being confident and clear in your speech will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to multitask. Prepare examples from your past experiences where you successfully managed multiple tasks simultaneously, as this is a key requirement for the Customer Engagement Advisor role.
✨Tip Number 4
Emphasise your customer service experience. Be ready to discuss specific instances where you provided exceptional service, as this will highlight your suitability for a role focused on customer engagement.
We think you need these skills to ace Customer Engagement Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Engagement Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to engage with customers effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your customer service skills and your ability to multitask and work under pressure, as these are key aspects of the job.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Customer Engagement Advisor role.
How to prepare for a job interview at SG World Ltd
✨Show Your Enthusiasm
As a Customer Engagement Advisor, it's crucial to convey your passion for customer service. Be sure to express your excitement about the role and how you can contribute positively to the team and the customers.
✨Demonstrate Communication Skills
Since the role involves a lot of phone and email communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, showcasing your ability to build relationships.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully resolved customer issues or upsold products, and be ready to discuss them in detail.
✨Research SG World Ltd
Familiarise yourself with SG World Ltd's products and services. Understanding their visitor management solutions and B2B packages will help you answer questions more effectively and demonstrate your genuine interest in the company.
