Entra ID SME. AAD, Identity, Entra ID Support Engineer

Entra ID Subject Matter Expert (Support Engineer – SME Level)Location: RemoteEmployment Type: Full-TimeExperience Level: Senior / SME (5+ Years)18 Months contractUp to £70k + benefits100% remote Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises?We are looking for a Support Engineer – Entra ID SME to join our high-performing technical support team. You\’ll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions.???? What You’ll Do:Act as a trusted advisor, owning and resolving complex Entra ID-related technical issues.Collaborate with engineering and escalation teams to deliver top-tier support.Troubleshoot and resolve identity and access issues across hybrid and cloud environments.Drive knowledge-sharing, process improvement, and technical mentorship within the team.Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more.???? What You’ll Bring:5+ years in technical support or enterprise identity solutions roles.Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS.Strong knowledge of:Azure fundamentals, RBAC, subscriptionsB2B/B2C collaboration and federation modelsActive Directory, DNS, DHCP, and Group PoliciesExperience with AAD Connect, PowerShell, and modern auth protocols (OAuth, SAML, OpenID Connect).✅ Preferred Extras:Experience with PIM, SaaS provisioning, or identity protection tools.Familiarity with libraries like MSAL/ADAL, and tools like OWIN/Katana.Diagnostic troubleshooting using HTTP/network trace tools.Essential Technical Skills – A good understanding of two or more of the following technologies:• Azure Fundamentals (Cloud Concepts, Networking, Compute)• Azure Resource Management (Subscriptions, RBAC, Admin Roles)• Microsoft Entra ID Administration (User, Group, Domain Management, Applications)• Entra Collaboration Solutions (B2B, B2C)• Identity Models: Managed (PHS/PTA) vs Federated• Hybrid Identity Solutions• Windows Active Directory Services (ADDS, FSMO, GPOs, Replication)• Windows Networking (TCP/IP, DNS, DHCP)• Microsoft 365 Identity and Access ManagementPreferred Technical Experience: Competencies and experience with some of the below technologies:• AAD Connect, DirSync, MIM/FIM• Active Directory Federation Services (ADFS) or third-party federation• Privileged Identity Management (PIM)• SaaS Application Provisioning• Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).• Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.• PowerShell scripting• Diagnostic tools (Netmon, Wireshark, Fiddler)• Troubleshooting skills in Http and basic Networking traces analysis.Additional Technologies (Nice to Have)• Windows Server and Client OS• Exchange Server, SQL Server• Graph API• Modern Authentication Protocols (SAML, OAuth)• Seamless SSO, ADAL/MSAL libraries________________________________________Language Requirements• Fluent in English (reading, writing, speaking)________________________________________Experience• 5+ years in customer-facing technical support roles• Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA• Experience supporting large-scale enterprise environments (1000+ users)• Familiarity with system administration, PKI, DNS, virtualization, and networking• Strong problem-solving, communication, and collaboration skills