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- Tasks: Lead the housekeeping team to ensure a pristine guest experience onboard.
- Company: Join a premier cruise line dedicated to exceptional hospitality and memorable journeys.
- Benefits: Enjoy competitive pay, travel opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic environment where your leadership shapes unforgettable guest experiences.
- Qualifications: 5-7 years in housekeeping management; hospitality degree preferred.
- Other info: Fluency in English is essential; additional languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Housekeeping Director owns the entire guests onboard experience related to cleanness and Stateroom service, offering a seamless execution of premium service that is both exceptional and memorable. Housekeeping Director must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Housekeeping Director is held fully accountable for the quality of all guests’ experience. This individual will take full ownership and accountability for the maintenance and cleanness of each assigned area and service leading their Team.
HIRING QUALIFICATIONS:
- Five to seven years housekeeping managerial experience in an upscale hotel, resort, or cruise line (shipboard experience preferred).
- Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
- Extensive knowledge of cleaning procedures regarding public health standards.
- Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
- Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
- Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames.
- Ability to communicate tactfully with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions.
- Demonstrated aptitude for the financial aspects of a housekeeping operation, including the successful identification of expense reduction through cost control.
- Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
- Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew/management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues.
- Knowledge of policies and practices involved in the human resources function.
- Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (Issu Trax, OCIMS, Fidelio, LGA (Landed Goods Advisory), Berthing Manager, Medallia, Kronos, Celebrity App).
- Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R.
LANGUAGE REQUIREMENTS:
- Ability to speak English clearly, distinctly, and cordially with guests.
- Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.
- Ability to speak additional languages such as Spanish, French, or German preferred.
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Housekeeping
✨Tip Number 1
Familiarise yourself with the latest cleaning procedures and public health standards. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high standards in housekeeping.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples of how you've successfully managed a team in previous roles. Highlight any experience you have in training and developing staff, as this is crucial for the Housekeeping Director position.
✨Tip Number 3
Prepare to discuss your financial management skills, particularly in budgeting and cost control. Be ready to provide examples of how you've identified cost-saving opportunities in past housekeeping operations.
✨Tip Number 4
Brush up on your communication skills, especially in a multicultural environment. Being able to effectively communicate with diverse teams and guests will be key, so think of scenarios where you've successfully navigated language or cultural barriers.
We think you need these skills to ace Director of Housekeeping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in housekeeping management, especially in upscale hotels or cruise lines. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention your managerial experience and how it aligns with the responsibilities of the Housekeeping Director position. Use specific examples to illustrate your skills in communication and decision-making.
Highlight Relevant Qualifications: In your application, clearly outline your educational background, particularly if you have a degree in hospitality management or a related field. Include any certifications or training related to cleaning procedures, safety standards, and guest service techniques.
Showcase Language Skills: If you speak additional languages, make sure to mention them in your application. Highlighting your ability to communicate in multiple languages can set you apart, especially in a diverse team environment like a cruise line.
How to prepare for a job interview at LinkedIn
✨Showcase Your Experience
Be prepared to discuss your previous managerial experience in housekeeping, especially in upscale hotels or cruise lines. Highlight specific examples where you improved service quality or implemented effective cleaning procedures.
✨Demonstrate Leadership Skills
As a Housekeeping Director, you'll lead a team. Share instances where you've successfully managed a diverse team, resolved conflicts, or coached junior staff. This will show your ability to foster a positive work environment.
✨Know Your Standards
Familiarise yourself with public health standards and cleaning procedures relevant to the hospitality industry. Be ready to discuss how you ensure compliance and maintain high cleanliness standards in your previous roles.
✨Financial Acumen is Key
Prepare to talk about your experience with budgeting and cost control in housekeeping operations. Discuss any strategies you've used to reduce expenses while maintaining service quality, as this is crucial for the role.
