Approved Intermediary Debt Caseworker (Debt Relief Order)

Position: Approved Intermediary Debt Caseworker (Debt Relief Order)

Responsible to: DRO Team Lead

Salary: £28,900

Hours of work: 37 hours

Place of work: Stockton-on-Tees – Hybrid working considered after completion of training

About Us

At Stockton & District Advice & Information Service (SDAIS), we are committed to empowering our community. We provide free, impartial information, guidance, and support to ensure everyone can exercise their rights, access vital services, and improve their financial wellbeing.

We’re more than just an advice service—we’re a force for change, advocating locally and nationally to improve the systems that impact the most vulnerable.

Your Impact

As a Debt Caseworker, you’ll play a vital role in helping clients regain control of their finances. You’ll lead on the delivery of specialist debt advice, with a focus on Debt Relief Orders (DROs), ensuring clients receive accurate, empathetic, and solution-focused support. Your work will directly improve lives—and potentially change them.

What We’re Looking For

Experience

• At least 12 months\’ experience delivering debt advice.
• Hands-on experience with DRO applications.
• Either currently an Approved DRO Intermediary or able to qualify within 3 months.

Skills & Qualities

• Exceptional communication and negotiation skills.
• A structured, meticulous approach to casework and procedures.
• Strong IT skills, including digital record-keeping.
• Ability to work independently and as part of a collaborative team.
• Resilience, empathy, and a client-centred approach.
• Committed to equal opportunities and reflective practice.
• Knowledge
• Solid understanding of debt solutions and relevant legislation.
• Awareness of social trends affecting clients and services.
• Willingness to obtain a NACAB General Help Certificate (or equivalent) within 3 months—training provided.

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