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For Companies At a Glance
- Tasks: Be the first point of contact for small business owners, solving their problems and ensuring satisfaction.
- Company: Join Capital on Tap, a fintech helping over 200,000 businesses thrive with innovative credit solutions.
- Benefits: Enjoy perks like private healthcare, a dog-friendly office, and a fun work environment with games.
- Why this job: Make a real impact while developing your skills in a supportive and inclusive culture.
- Qualifications: 2 years of customer service experience and great communication skills are essential.
- Other info: Flexible hybrid role with 20 hours per week; training requires full-time hours initially.
We're Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. Check out the development opportunities in the Customer Support team. This is a Hybrid role. You'll work 20 hours per week.
What You'll Be Doing
- You'll be the first point of contact for small business owners.
- Servicing our customers via phone, email and chat.
- Resolve customer inquiries promptly and professionally, ensuring full customer satisfaction.
- Understand the importance of objection handling to ensure customers' needs are explained clearly and fairly.
- Maintain a comprehensive understanding of the company's products, services, and policies to provide accurate information and advice.
- Identify opportunities for process improvements and contribute ideas for enhancing the overall customer experience.
- Identifying our vulnerable customers and ensuring they get the right support.
Shifts
Your regular working hours will be Monday to Friday, 9:00 AM to 1:00 PM. To ensure comprehensive training, during your first three weeks, you will be required to work full-time hours: Monday to Friday, 9:00 AM to 5:30 PM.
We're Looking For
- A minimum of 2 years customer service experience.
- Great communication skills, can communicate with a wide variety of people both verbally and in writing.
- Experience using CRM's.
- An excellent problem solver who can focus on providing our customers with resolutions quickly.
- The ability to manage high volumes of enquiries without compromising service quality.
- Can work independently and as part of a team in a fast-paced environment.
Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Private Healthcare, including dental and optician services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary Rewards (£130, £265, £400, 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 3 free therapy sessions per year.
- Dog-Friendly Offices.
- Free drinks and snacks in our offices.
Check out more of our benefits, values, and mission here.
Interview Process
First stage: 15-minute intro call with a member of the Talent Team (Phone call). Final stage: Attend an assessment day on either Tuesday 24th June, Thursday 26th June, Tuesday 1st July or Thursday 3rd July - 13:30 til 17:30 (In person). Start date: Monday 4th August 2025.
Other Info
Check out our 'Top Tips' for interviewing. Keep updated on new job opportunities by following us on Linkedin. Email careers@capitalontap.com if you have any questions. Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Customer Support (Part-time) employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support (Part-time)
✨Tip Number 1
Familiarise yourself with Capital on Tap's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling objections. Role-playing common customer scenarios can prepare you to respond confidently and professionally, which is crucial for this customer support role.
✨Tip Number 3
Research the company's values and mission. Being able to align your personal values with those of Capital on Tap will show that you're a good cultural fit, which is often just as important as your skills.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about team dynamics or opportunities for growth within the Customer Support team.
We think you need these skills to ace Customer Support (Part-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly any roles where you've handled inquiries or resolved issues. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for helping small business owners and how you align with Capital on Tap's mission. Mention your experience with CRM systems and your ability to manage high volumes of enquiries while maintaining service quality.
Showcase Communication Skills: Since great communication is key for this role, consider including a brief example in your application that illustrates how you've successfully communicated with diverse customers, both verbally and in writing.
Highlight Process Improvement Ideas: If you have suggestions for enhancing customer experience based on your previous roles, mention them in your application. This shows your proactive approach and willingness to contribute to the company's growth.
How to prepare for a job interview at Capital on Tap
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've resolved customer issues and improved their experience, as this aligns perfectly with what Capital on Tap is looking for.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet to solve a problem. Capital on Tap values quick resolutions, so showcasing your ability to handle inquiries efficiently will impress the interviewers.
✨Familiarise Yourself with Their Products
Before the interview, take some time to understand Capital on Tap's products and services. Being knowledgeable about their offerings will allow you to answer questions confidently and show your genuine interest in the role.
✨Emphasise Communication Skills
Since you'll be communicating with a diverse range of customers, it's crucial to demonstrate your strong communication skills. Be prepared to give examples of how you've effectively communicated with different types of people in past roles.
