Housing Officer

Job Title: Housing Officer

Job Location: Wiltshire

Salary: £33,400 (+ Car Allowance £750) per annum

Contract type: Fixed Term Maternity Cover, Secondment Opportunity

Working hours: Full Time (37 hours per week)

About the role

We are currently recruiting for a Housing Officer covering a patch in Wiltshire/Swindon on a temporary basis for a maternity cover.

The Housing Officer is a key role within the Localities structure, providing an essential service to our customers and to other teams within GreenSquareAccord.

This post is customer facing with a direct responsibility for Tenancy Management, reporting to a Locality Manager within a Localities team.

As a Housing Officer, you will investigate and take action against cases of anti-social behaviour, tenancy fraud, risk, and suspected property abandonment, acting swiftly and in line with our policies and procedures.

This role also includes undertaking tenancy audit visits, general tenancy management responsibilities, safeguarding, and supporting other teams when required.

You will independently manage ASB cases proactively, working alongside our specialist Tenancy Enforcement Team.

Please note: If successful, a DBS check will be required. Further details will be sent following an offer.

About you

You must have a driving licence with access to a vehicle for this position.

Essential: You will have a good general or technical education beyond GCSEs, e.g., 2 or more A-Levels/NVQ3, and strong vocabulary, verbal reasoning, and numerical skills.

You must have knowledge and experience of housing and tenancy law, including succession, mutual exchange, assignments, and ending tenancies. Experience in tenancy management, safeguarding, and enforcement is also required.

Experience in preparing and serving legal documents (e.g., Acceptable Behaviour Agreements, Notice of Seeking Possession, Notice to Quit) and producing witness statements is desirable but not essential.

This role requires excellent communication and customer service skills.

Desirable: Membership of CIH and a housing or related qualification.

Evidence of required certificates and qualifications will be needed before employment can commence.

About us

We are GSA, providing affordable homes and services that enable communities to thrive.

We own and manage 25,000 homes across the West Midlands and Southwest.

We are committed to addressing the housing crisis by providing affordable homes and additional support services, including care, money advice, and coaching for vulnerable populations.

The GSA Way

Our culture is built on five core commitments:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business-minded for social purpose
• We are curious and ambitious

More details are in our recruitment pack.

Benefits

We offer a comprehensive benefits package, including:

• Trust-based flexible working and supportive teams
• 25 days annual leave, increasing to 30 days
• One day off for your birthday
• Option to buy or sell leave
• Defined contribution pension scheme with GSA matching up to 6%
• Access to health and wellbeing services, including 24/7 online GP, mental health support, and more
• Blue Light discount card
• Confidential Employee Assistance Programme (EAP)
• Cycle to work scheme
• Occupational sick pay eligibility

We are committed to diversity and inclusion, actively encouraging applications from individuals with disabilities and providing necessary adjustments. All applicants who meet the essential criteria will be guaranteed an interview.

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