Business Operations Manager

Business Operations Manager – Auro DoorLocation: London Liverpool Street (onsite with travel)At Auro Door, we’re rethinking fire safety from the ground up.We’ve developed the UK’s first smart fire doorset system – combining IoT technology, real-time compliance monitoring, and cutting-edge design to transform how buildings stay safe.Our mission is simple: make every building safer, smarter, and more reliable through technology. We’re growing fast and need the right people to help us scale. This is your opportunity to join a high-impact, innovative team and work on technology that directly protects lives.We’re now hiring a Business Operations Manager – one of our first senior hires – to act as the engine behind our growth. This is a high-visibility role working directly with the MD, supporting client success, shaping operations, and helping to build the structures that will allow us to scale.This is not a 9–5. We’re looking for someone who thrives in a fast-moving, high-growth environment, can flex across different responsibilities, and is excited by the opportunity to help build a company from the ground up. In return, you’ll get autonomy, exposure, and the chance to quickly grow a team around you.Key aspects of the roleSupport the MD in client meetings: preparing decks, reports, and insights.Work closely with the marketing team on events, client shows, and collateral.Lead client onboarding and support functions, helping migrate pilot projects into full live usage.Automate and improve processes using tools like HubSpot, Zendesk, and other SaaS platforms.Maintain a communications matrix to keep clients and internal teams aligned.Manage and report on key operational metrics, supporting decision-making at leadership level.Travel to meet clients, attend shows, and represent Auro externally.Manage support/ticketing workflows, ensuring timely responses and scalable processes.Take ownership of special projects from the MD, spanning client ops, systems, and commercial activity.Build and lead a team as the business scales – shaping the culture and structure from day one.Key requirements5+ years’ experience in a software platform, SaaS, or high-growth business.Strong client-facing skills: able to present, train, and build relationships at senior levels.Experience preparing reports, decks, and executive-level meeting materials.Proven ability to improve and automate business processes (HubSpot, Zendesk, or similar tools).Comfortable with data: reporting, dashboards, and performance metrics.Highly flexible and adaptable: able to switch from detail to strategy in the same day.A proactive “go-getter” who thrives in startup pace and ambiguity.Willingness to travel (UK and occasionally international) for client meetings and events.What we look for in our peopleAthlete’s Grit — resilience, determination, and the ability to push through challenges.Captain’s Duty — ownership, accountability, and the drive to step up when responsibility calls.Fun Loving Heart — positivity, kindness, and the energy to build great relationships inside and outside the company.Why join Auro DoorBe one of the first senior hires in a rapidly growing, high-impact startup.Work directly with the MD and leadership team on company-defining projects.Autonomy to shape how we operate, onboard clients, and scale.A clear path to leadership: you’ll be building and leading a team quickly.A culture built on innovation, trust, and making a real difference in fire safety. Location: London Liverpool Street (onsite, with travel to clients and events)