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- Tasks: Join our team as a Service Desk Administrator, scheduling engineers and liaising with clients daily.
- Company: Be part of a thriving company where no two days are the same!
- Benefits: Enjoy 20 days annual leave, free parking, and a pension plan.
- Why this job: This role offers hands-on experience in customer service and teamwork in a supportive environment.
- Qualifications: Friendly, confident, and eager to learn; previous service desk experience is a plus.
- Other info: Immediate start available for those ready to jump into a busy team!
Job Title: Service Desk Administrator Salary: £12 – £13 per hour Location: Stevenage Contract: Temporary – Permanent Hours: 9.00 – 5.30 pm COMPANY PROFILE Our client is looking for a confident, self-motivated, and hard working individual to join their thriving team where no two days are the same. If you are available immediately and looking to work for a busy and close nit team, this could be the role for you. SKILLS REQUIRED Friendly and Confident personality Happy to be trained and good at following feedback and instruction. Previous experience booking engineers, working on a service desk. Excellent customer service skills and telephone manner. RESPONSIBILITIES Scheduling engineers Liaising with a wide range of clients on a day to day basis Recording information accurately to resolve and action queries. Follow up quotations and preparing tickets Collaborating with the team to meet customer expectations ADDITIONAL INFORMATION 20 days annual leave + bank holiday Free parking on site Pension Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been short listed. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent p…
Service Administrator employer: Smart 10 ltd
Contact Detail:
Smart 10 ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Make sure to highlight your previous experience in booking engineers and working on a service desk during your interview. This will show that you have the relevant skills and can hit the ground running.
✨Tip Number 2
Demonstrate your excellent customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will help you stand out as a candidate who can effectively liaise with clients.
✨Tip Number 3
Show your willingness to learn and adapt by discussing any training you've undergone in previous roles. Employers appreciate candidates who are open to feedback and eager to improve.
✨Tip Number 4
Familiarize yourself with the company's values and culture before the interview. Being able to align your personality with their team dynamics will demonstrate that you're a good fit for their close-knit environment.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in service desk roles and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly and confident personality. Mention your willingness to learn and follow feedback, as well as any previous experience with scheduling engineers or working on a service desk.
Highlight Key Skills: In your application, emphasize your excellent telephone manner and customer service skills. Provide examples of how you've successfully liaised with clients in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Smart 10 ltd
✨Show Your Confidence
Since the role requires a confident personality, make sure to demonstrate your self-assurance during the interview. Speak clearly and maintain eye contact to convey your enthusiasm for the position.
✨Highlight Customer Service Skills
Prepare examples from your past experiences that showcase your excellent customer service skills. Discuss how you effectively handled customer queries and maintained a positive telephone manner.
✨Emphasize Team Collaboration
The job involves working closely with a team, so be ready to discuss your experience in collaborative environments. Share specific instances where you worked with others to meet customer expectations.
✨Be Open to Learning
Since the company values individuals who are happy to be trained, express your willingness to learn and adapt. Mention any previous experiences where you successfully followed feedback and improved your performance.
