Healthcare Support Worker - Cheetham Hill

Team Overview

The team is made up of Ward Manager, Junior Sisters, Staff Nurses, Nursing Auxiliaries, Ward Clerk, Ward Administrator, Ward Assistant and Hotel Services Staff. As such, you will be a vital part of the multi-disciplinary team that is responsible for assisting the nursing staff to improve, maintain and deliver high standards of care, promoting health and well‑being of patients through assessment, treatment and rehabilitation.

When joining our supportive team we will encourage you to have a voice both in the team and on a wider platform in our Healthcare Support Worker Council, which is dedicated to listening to our staff, participating in discussions and contributing to improvements. Elsewhere, you will actively be involved in care planning as well as delivery.

Responsibilities

• Undertake direct patient care in support of and under the delegation of the Registered Nurse and document care given as required.
• Assist in the reception and admission of patients.
• Assist patients with personal hygiene including hair, nails, oral hygiene and shaving.
• Assist with treatment and prevention of pressure areas and continence management for all patients.
• Assist patients with elimination requirements, including catheter care.
• Assist patients with rehabilitation, working with physiotherapy and occupational therapists.
• Assist patients with choosing and recording intake of meals; feed patients, encourage drinking, replenish water jugs and maintain fluid balance charts.
• Check controlled drugs with the Registered Nurse as required.
• Complete nutritional assessment records and weigh patients.
• Monitor and maintain fluid balance records, food and weight charts as required, and record and report findings.
• Use equipment competently following training.
• Escort patients to other departments/hospitals for investigations or treatment, ensuring relevant paperwork, X‑rays and prescriptions are available.
• Answer the telephone, take messages and refer to the Staff Nurse for instructions.
• Take part in ward/unit meetings, encouraging effective communication between staff.
• Communicate appropriately with staff, patients and visitors.
• Recognise and respond to situations within the work area and report to the nurse in charge.
• Assist with the undertaking and implementation of risk assessments.
• Assist with simple dressings, out‑patient clinics, routine specimens and urine testing, taking and recording of temperature, pulse, blood pressure and oxygen saturation levels, blood glucose monitoring, venepuncture and cannulation, and basic life support as trained.
• Assist the Registered Nurse in other duties if appropriate, following training and assessment.

Important Information

• We reserve the right to close vacancies early if we receive a high volume of applications; therefore, we encourage you to apply promptly.

• Please read the job description carefully and tailor your application to reflect the requirements of the role.

• Applicants who identify as part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria.

• Correspondence will be sent via Trac, text and email. Please ensure you check your email and Trac account regularly.

• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.

• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.

• It is your responsibility to ensure the timely receipt of appropriate references.

Benefits

• NHS Pension Scheme
• Childcare at our day nursery
• Generous holiday entitlement, starting at 27 days a year (for full‑time workers) plus bank/public holidays
• Staff discounts
• Career development and training opportunities
• Employee support – staff have access to a 24‑hour helpline

Working at Torbay Hospital

We work in an integrated way with allied health care professionals within the locality, and are a motivated and caring team for both patients and colleagues.

The team is flexible and promotes a healthy work‑home life balance, therefore your package with us includes more than just pay. Torbay Hospital provides acute care for the local community and is a hot‑spot for those who are considering living by the sea or within half an hour of Dartmoor National Park and an hour to Exmoor National Park. Plymouth and Exeter are also both within a short drive to enjoy culture, maritime history and shopping experiences.

We value diversity and are committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person will receive less favourable treatment on the basis of the nine protected characteristics as governed by the Equality Act 2010. If you require support, you can obtain this from our Equality Business Forum which has representatives from all protected groups.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer‑friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

Our people are caring, committed, inclusive and focused on quality. We focus on solutions and people\’s strengths. We encourage outside‑the‑box thinking and embrace innovation and change wherever it can drive improvement.

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.