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- Tasks: Manage customer journeys and ensure seamless event experiences.
- Company: Join a fast-growing company specialising in VIP tickets and exclusive events.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team delivering unforgettable experiences at prestigious events.
- Qualifications: Previous customer service experience and strong organisational skills required.
- Other info: Ideal for detail-oriented individuals who thrive under pressure.
The predicted salary is between 24000 - 36000 £ per year.
Our client is a fast-growing and ambitious company specialising in Corporate Hospitality, VIP tickets, and exclusive experiences for top-sports and music events. They work with corporate clients and high-net-worth individuals, delivering seamless and unforgettable experiences at some of the world’s most prestigious events.
We are recruiting for a Customer Experience Advisor / Order Fulfilment Executive to join our client’s team. This role is ideal for someone who thrives in a fast-paced environment, has a keen eye for detail, and is passionate about delivering exceptional customer service.
Key Responsibilities- Oversee the customer journey from purchase to post-event feedback, ensuring a seamless experience.
- Manage the fulfilment process, ensuring tickets and packages are delivered accurately and on time.
- Communicate professionally with clients via email and phone, providing timely updates and support.
- Maintain accurate records of client interactions and fulfilment progress using Microsoft Excel, Word, and Outlook.
- Effectively manage multiple tasks and priorities in a busy, deadline-driven environment.
- Coordinate with internal teams and external partners to ensure flawless execution of client bookings.
- Address and resolve customer queries or issues promptly and professionally.
- Uphold high standards of professionalism and presentation in all client interactions.
- Previous experience in customer service, fulfilment, or administration (ideally within hospitality, events, or a similar industry).
- Strong attention to detail and excellent organisational skills.
- A professional and proactive attitude, with a genuine passion for delivering exceptional service.
- Ability to work efficiently under pressure in a fast-moving environment.
- Strong written and verbal communication skills in English.
- Confident using Microsoft Excel, Word, and Outlook.
- Well-presented and professional, reflecting the high standards of the company.
If this sounds like the right role for you, apply today!
Customer Service Advisor employer: Connections Recruitment
Contact Detail:
Connections Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the corporate hospitality industry. Understanding the nuances of VIP experiences and high-profile events will help you stand out during interviews, as you'll be able to speak knowledgeably about the sector.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction.
✨Tip Number 3
Brush up on your Microsoft Excel, Word, and Outlook skills. Being proficient in these tools is crucial for managing client interactions and fulfilment processes, so consider doing a quick online course or tutorial to boost your confidence.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and the company, and it gives you a chance to assess if the company culture aligns with your values.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, fulfilment, or administration. Emphasise any roles where you managed client interactions or worked in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples from your past experiences that demonstrate your attention to detail and ability to manage multiple tasks.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Excel, Word, and Outlook. Provide examples of how you've used these tools in previous roles to manage client records or communications.
Showcase Your Professionalism: Ensure that your application reflects a high standard of professionalism. Use a formal tone in your writing, and double-check for any spelling or grammatical errors before submitting.
How to prepare for a job interview at Connections Recruitment
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or fulfilment. Highlight specific examples where you went above and beyond to ensure a positive experience for clients, especially in fast-paced environments.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, be ready to provide examples of how you've successfully managed tasks that required precision. You might mention experiences where accuracy was crucial in fulfilling orders or managing client interactions.
✨Communicate Clearly and Professionally
Practice your communication skills before the interview. Since you'll be interacting with high-net-worth individuals, it's important to convey professionalism and clarity in both verbal and written forms. Consider role-playing common scenarios you might encounter.
✨Familiarise Yourself with Microsoft Tools
As the job involves using Microsoft Excel, Word, and Outlook, brush up on your skills with these applications. Be ready to discuss how you've used them in past roles, particularly in managing records or coordinating tasks efficiently.
