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- Tasks: Provide friendly service, support colleagues, and keep the store safe and stocked.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 30% off products, 31 days holiday, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and personal development.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and an inclusive workplace culture.
Location: Albert Street, Fraserburgh, AB43 9JJ
Pay: £12.30 per hour
Contract: 16 hours per week + regular overtime, part-time, permanent
Working pattern: Shifts will include early mornings with one late evening per week. This role will also include working in our in-store bakery.
Full, paid training provided.
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery, and doing all you can to deliver a great shopping experience.
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your customer service experience. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role includes early mornings and late evenings, showing that you're adaptable will be a plus.
✨Tip Number 4
Engage with the local community. If you have any experience or ideas about how to support local events or initiatives, share them during your conversation to show your commitment to the community.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Team Member at Co-op. Familiarise yourself with the tasks mentioned in the job description, such as providing friendly service, working in the bakery, and supporting your colleagues.
Highlight Relevant Skills: In your application, emphasise your people skills and ability to build positive relationships. Mention any previous experience in customer service or teamwork that showcases your capability to meet the needs of customers and colleagues.
Show Enthusiasm for Community Engagement: Co-op values community involvement, so express your willingness to participate in local activities and events. Share any relevant experiences where you've contributed to your community or worked collaboratively with others.
Complete Online Assessments: As part of the application process, you'll need to complete two online assessments. Make sure to set aside around 20 minutes to focus on these tests, as they are an important part of your application.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Highlight Teamwork Skills
Co-op values collaboration, so be ready to discuss how you work well with others. Share experiences where you've supported colleagues or contributed to a team effort, especially in problem-solving scenarios.
✨Demonstrate Flexibility
The role requires working various shifts, including early mornings and late evenings. Be honest about your availability and express your willingness to adapt to different schedules, showcasing your flexibility.
✨Emphasise Community Involvement
Co-op is committed to supporting local communities. If you have experience in community activities or events, mention them during the interview. This shows that you align with their values and are eager to contribute beyond just your job role.
