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- Tasks: Lead the implementation of CareStack™ for dental practices, ensuring customer satisfaction and training.
- Company: CareStack™ is a cloud-based dental software solution transforming practice management in the UK.
- Benefits: Enjoy competitive salary, 25 days holiday, and growth opportunities in a supportive team environment.
- Why this job: Join a mission-driven team focused on innovation and making a real impact in dental care.
- Qualifications: Analytical skills, software implementation experience, and a degree or equivalent experience required.
- Other info: Experience in healthcare or dental industry is a plus; thrive in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices.
- Collaborating with cross-functional teams to ensure successful implementation.
- Identifying and communicating potential risks and roadblocks during implementation.
- Being a single point of contact for the customer until they are settled and set up for success on CareStack™.
- Adopting a consultative approach to understand the current practice workflows and adapting them for CareStack™.
- Influencing and educating the customer towards better workflows and SOPs that would yield higher growth.
- Monitoring core workflow adoption during the initial few weeks and proactively reaching out if vulnerabilities are found while using CareStack™.
- Making an early assessment of the change management impact on the practice and predicting possible churn scenarios, highlighting those that may need more support than usual.
Required Skills / Experience:
- Analytical Skills, Software Implementation, and Communication skills.
- Customer Satisfaction and Customer Service skills.
- Experience in healthcare or dental industry is a plus.
- Experience using software.
- Strong project management skills.
- Excellent problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Bachelor's degree or equivalent experience.
Company Description:
CareStack™ is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices. With features for centralization, automation, and analytics, CareStack™ enables dental organizations to achieve scale. Since our UK launch in November 2023, we have been rapidly growing and redefining dental practice management. Join our mission-driven UK team that thrives on innovation, growth, and customer success.
Why Join Us:
- Growth opportunities in our rapidly expanding UK division.
- Competitive salary, 25 days plus public holidays.
- Join a team that values your growth and success.
Our Team:
At CareStack™, transparency and trust are key. Join a tight-knit group of professionals dedicated to excellence and supporting each other's journeys.
Impact and Growth:
Your role at CareStack™ will be significant. Help us revolutionize the dental practice management industry with our innovative solutions. This role offers substantial growth potential as you drive the success of our UK division.
Implementation Lead employer: CareStack™ - Dental Practice Management
Contact Detail:
CareStack™ - Dental Practice Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Lead
✨Tip Number 1
Familiarise yourself with CareStack™ and its features. Understanding the software inside out will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with professionals in the dental industry. Attend relevant events or join online forums to connect with people who might provide insights into the challenges dental practices face, which can be useful for your discussions during the interview.
✨Tip Number 3
Prepare examples of how you've successfully managed projects or implemented software solutions in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will showcase your problem-solving abilities.
✨Tip Number 4
Research the latest trends in dental practice management and software implementation. Being knowledgeable about current developments will allow you to engage in meaningful conversations during the interview and show that you're proactive about staying informed.
We think you need these skills to ace Implementation Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Implementation Lead. Familiarise yourself with CareStack™ and its features, as well as the specific skills required for the role.
Tailor Your CV: Highlight your relevant experience in software implementation, customer service, and any background in the healthcare or dental industry. Use specific examples to demonstrate your analytical skills and project management abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the dental industry and your understanding of CareStack™. Emphasise your consultative approach and how you can contribute to customer satisfaction and successful implementation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is clear, concise, and free from typos, as attention to detail is crucial for this role.
How to prepare for a job interview at CareStack™ - Dental Practice Management
✨Understand the Implementation Process
Familiarise yourself with the implementation process of CareStack™. Be prepared to discuss how you would oversee this process, ensuring customer satisfaction and effective training for dental practices.
✨Showcase Your Analytical Skills
Highlight your analytical skills during the interview. Discuss how you can identify potential risks and roadblocks in the implementation process and how you would communicate these effectively to the team and customers.
✨Demonstrate Customer-Centric Approach
Emphasise your commitment to customer satisfaction. Share examples of how you've previously adopted a consultative approach to understand client needs and adapt workflows accordingly.
✨Prepare for Change Management Discussions
Be ready to talk about change management and its impact on practices. Discuss how you would assess and predict possible churn scenarios, and how you would provide additional support to those who may need it.
