Implementation Lead

Role Description

Responsibilities:

• Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices.
• Collaborating with cross-functional teams to ensure successful implementation.
• Identify and communicate potential risks and roadblocks during implementation.
• Being a single point of contact for the customer till they are settled and set up for success on CareStack™.
• Adopt a consultative approach to understand the current practice workflows and adapting them for CareStack™.
• Influence and educate the customer towards better workflows and SOPs that would yield higher growth
• Monitor them for core workflow adoption during the initial few weeks and proactively reach out if they are found vulnerable while using CareStack™.
• Make an early assessment of the change management impact on the practice and predict possible churn scenario and highlight the ones that may need more support than usual.

Required Skills / Experience

• Analytical Skills, Software Implementation, and Communication skills
• Customer Satisfaction and Customer Service skills
• Experience in healthcare or dental industry is a plus
• Experience using software
• Strong project management skills
• Excellent problem-solving abilities
• Ability to work independently and collaboratively in a fast-paced environment.
• Bachelor\’s degree or equivalent experience

Company Description

CareStack™ is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement and reporting needs of dental offices. With features for centralization, automation, and analytics, CareStack™ enables dental organizations to achieve scale. Since our UK launch in November 2023, we have been rapidly growing and redefining dental practice management. Join our mission-driven UK team that thrives on innovation, growth, and customer success.

Why Join Us:

• Growth opportunities in our rapidly expanding UK division.
• Competitive salary, 25 days plus public holidays.
• Join a team that values your growth and success.

Our Team:

At CareStack™, transparency and trust are key. Join a tight-knit group of professionals dedicated to excellence and supporting each other\’s journeys.

Impact and Growth:

Your role at CareStack™ will be significant. Help us revolutionize the dental practice management industry with our innovative solutions. This role offers substantial growth potential as you drive the success of our UK division.