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- Tasks: Assist customers with toll accounts and provide excellent service at Tamar Bridge.
- Company: Join the Tamar Bridge and Torpoint Ferry team, a vital transport link in Plymouth.
- Benefits: Enjoy 25 days leave, free crossings, and access to a Bike2work scheme.
- Why this job: Be part of a dynamic team while developing your customer service skills in a supportive environment.
- Qualifications: NVQ level 3 in Customer Service or relevant experience required.
- Other info: Regular pay awards and family-friendly policies make this a great opportunity!
The predicted salary is between 16595 - 17688 £ per year.
Tamar Bridge and Torpoint Ferry Joint Committee (TBTF) seek to appoint a Customer Services Assistant to join the team at the Tamar Bridge. This is an exciting opportunity for a confident individual with good communication skills, with the ability to prioritise varying workloads in a dynamic environment, to provide excellent customer service support.
Are you the right person for the job? In the first instance, you must be able to demonstrate:
- NVQ level 3 in Customer Service or equivalent, or relevant experience
- Good levels of literacy and numeracy
- Interpersonal skills dealing with customers, suppliers and colleagues
- Excellent communication skills
- Exceptional customer service skills
- Ability to multi-task, organise and prioritise varying workloads
- Ability to write clear and accurate reports, letters to customers and other correspondence
Experience Of:
- Working in a customer service environment
- Maintaining/developing systems for record keeping/filing, both electronically and paper-based
- Processing and accounting for customer payments
- Handling cash
- Working with confidential and sensitive information
What will your role look like?
- Ensuring high levels of customer service and support are available to our TamarTag electronic tolling scheme and its 58,000 registered account holders
- Setting up of new electronic tolling accounts using a dedicated computer system, reviewing toll violation records, monitoring active, dormant & suspended accounts
- Filing documentation, either manually or electronically
- Receiving and processing payments for new and established tag accounts, direct debit requests, along with BACS or standing orders payments received
- Daily reconciliation of credit/debit card income and performing end of day balancing
- Financial administration associated with the tolls taken by booth operators
- Respond promptly to all emails and postal requests/enquiries daily
What can you expect in return?
- Regular pay award for all employees negotiated by the National Joint Council (NJC)
- Local Government Pension Scheme – employer and employee contributions
- A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract, plus public/bank holidays
- Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
- 24/7 access to the Employee Assistance Programme for you and your family
- Access to a Bike2work scheme
- Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
- Learning and Development Opportunities
Closing date: 9:00 am on 23rd June 2025. It is anticipated that interviews will take place w/c 30th June 2025.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Customer Services Assistant employer: Salem Area Chamber of Commerce
Contact Detail:
Salem Area Chamber of Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the Tamar Bridge and its services. Understanding the specific customer service needs related to the tolling scheme will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for potential questions about handling customer inquiries and complaints effectively.
✨Tip Number 3
Showcase your ability to multi-task by preparing examples from your past experiences where you successfully managed multiple responsibilities at once, especially in a customer service context.
✨Tip Number 4
Research common customer service challenges in similar roles and think of solutions or improvements you could suggest. This demonstrates initiative and a proactive approach to the role.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience in customer service roles. Mention specific tasks you handled, such as processing payments or managing customer inquiries, to demonstrate your suitability for the position.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples of how you've effectively communicated with customers or colleagues in past positions. This could include writing clear reports or handling difficult customer interactions.
Demonstrate Organisational Abilities: The job requires the ability to multi-task and prioritise workloads. Include examples from your past work where you successfully managed multiple responsibilities or maintained organised records, both electronically and on paper.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'NVQ level 3 in Customer Service' and 'financial administration', to ensure your application stands out.
How to prepare for a job interview at Salem Area Chamber of Commerce
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service, as this role heavily relies on strong interpersonal skills.
✨Demonstrate Your Communication Abilities
Since excellent communication is key for this position, practice articulating your thoughts clearly. Prepare to discuss how you would handle various customer inquiries and ensure you can convey information effectively.
✨Prepare for Multi-tasking Scenarios
The job requires the ability to juggle multiple tasks. Think of instances where you've successfully managed competing priorities and be prepared to discuss your organisational strategies during the interview.
✨Familiarise Yourself with the Company
Research Tamar Bridge and Torpoint Ferry Joint Committee to understand their services and values. Being knowledgeable about the company will show your genuine interest and help you tailor your responses to align with their mission.
