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For Companies At a Glance
- Tasks: Manage client accounts, ensuring top-notch service and compliance with regulations.
- Company: Join a dynamic team focused on delivering exceptional insurance solutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a culture that values customer care and professional relationships.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking to kickstart their career in insurance.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a Commercial Account Handler to take responsibility for delivery of customer satisfaction to agreed service standards and procedures, ensuring full FCA compliance in all aspects of insurance. As well as working to ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role: Mid Term Adjustments, Broking, Renewals, Cross sales, Claims, Queries Premium financing arrangements Overview of duties: Advising a bank of allocated clients on existing products in accordance with their needs Sales support including account broking Liaison with Account Executives in all aspects of account handling Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Operations and Compliance manuals – use checklists and support documentation as provided by the company to assist with demonstrating compliance Handle any complaints in accordance with company procedures and regulatory requirements. Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost effective cover Person specification Knowledge, skills and abilities: Attention to detail Confident communication and inter personal skills Ability to work under pressure, maintaining accuracy and attention to detail Building strong relationships with e.g. clients, prospects, insurers etc Education/ experience: Working knowledge of most insurance products Experience of working as an Account Handler in a similar broking and sales environment Experience of working to high standards of FCA compliance Key information: Hours: Monday – Friday Location: Wolverhampton, hybrid If this sounds like something you are interested in please apply, or contact Lucy Reed for further information.
Commercial Account Handler employer: NFP, an Aon company (Europe)
Contact Detail:
NFP, an Aon company (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler
✨Tip Number 1
Familiarize yourself with FCA regulations and compliance standards. Understanding these guidelines will not only help you in the interview but also demonstrate your commitment to maintaining high service standards.
✨Tip Number 2
Brush up on your customer service skills. Since this role emphasizes exceptional customer care, think of examples from your past experiences where you successfully handled client queries or complaints.
✨Tip Number 3
Network with professionals in the insurance industry. Engaging with others in the field can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 4
Prepare to discuss your experience with account handling and broking. Be ready to share specific instances where you managed renewals or mid-term adjustments effectively.
We think you need these skills to ace Commercial Account Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Commercial Account Handler position. Understand the key responsibilities and required skills, such as FCA compliance and customer service standards.
Tailor Your CV: Customize your CV to highlight relevant experience in account handling, customer service, and insurance. Use specific examples that demonstrate your ability to meet the requirements outlined in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention how your skills align with the company's needs and your commitment to delivering exceptional customer care.
Highlight Compliance Knowledge: Emphasize your understanding of FCA regulations and compliance procedures in your application. Provide examples of how you have ensured compliance in previous roles to demonstrate your capability in this area.
How to prepare for a job interview at NFP, an Aon company (Europe)
✨Understand FCA Compliance
Make sure you have a solid understanding of FCA regulations and how they apply to the role. Be prepared to discuss how you would ensure compliance in your daily tasks.
✨Showcase Customer Service Skills
Prepare examples that demonstrate your ability to deliver exceptional customer service. Highlight any experiences where you successfully handled complaints or improved client satisfaction.
✨Familiarize Yourself with Insurance Products
Research the types of insurance products relevant to the position. Be ready to discuss how you would advise clients based on their needs and how you can contribute to cross-selling opportunities.
✨Demonstrate Team Collaboration
Since the role involves liaising with Account Executives, think of examples that showcase your ability to work collaboratively. Discuss how you would communicate effectively with team members to achieve common goals.
