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- Tasks: Join our team as a Customer Service Administrator, handling calls and emails while managing schedules.
- Company: We're a dynamic company based in Cambridge, focused on excellent customer service.
- Benefits: Enjoy a friendly team environment, training opportunities, and a central location with great transport links.
- Why this job: This role is perfect for those who love helping others and thrive in a fast-paced setting.
- Qualifications: Previous customer service or admin experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This is a full-time, office-based position in the heart of Cambridge.
The predicted salary is between 28800 - 43200 £ per year.
Location: Cambridge Office Based
Permanent, Full-Time
Are you a friendly, organised, and proactive individual looking to join a dynamic and supportive team? We’re seeking a Customer Service Administrator to join our Cambridge office on a full-time basis. This is an office-based role, perfect for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in delivering excellent customer service.
Key Responsibilities
- Answering incoming phone calls and providing helpful, professional responses
- Responding to customer enquiries via email in a timely and accurate manner
- Managing day-to-day diary scheduling and appointments for internal teams
- General administrative tasks, including filing, data entry, and document management
- Liaising with internal departments to ensure smooth handling of customer issues
- Updating internal systems and maintaining accurate records
Ideal Candidate Will Have
- Previous experience in a customer service or administration role
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- A positive, can-do attitude and the ability to manage multiple tasks efficiently
- A professional and confident telephone manner
What We Offer
- A friendly and collaborative team environment
- Opportunities for training and career progression
- Central Cambridge location with good public transport access
- Competitive salary based on experience
If you’re passionate about delivering great service and keeping things running smoothly behind the scenes, we’d love to hear from you. Apply now with your up to date CV.
Customer Service Administrator (Cambridge) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (Cambridge)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your proactive approach during any interviews or discussions.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Outlook, as these are crucial for the role. Consider doing a quick online course or tutorial to boost your confidence.
✨Tip Number 3
Prepare examples from your past experiences that showcase your organisational skills and attention to detail. Being able to articulate these in a conversational manner can set you apart.
✨Tip Number 4
Research StudySmarter and our values to align your responses with what we stand for. Showing that you understand our mission can make a positive impression during the selection process.
We think you need these skills to ace Customer Service Administrator (Cambridge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service or administration roles. Emphasise your organisational skills and attention to detail, as these are key for the Customer Service Administrator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've helped customers in the past and how you can contribute to the team at the Cambridge office.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft Office, particularly Outlook, Word, and Excel. Also, highlight your verbal and written communication skills, as these are crucial for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Placed
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent verbal and written communication is key. During the interview, make sure to articulate your thoughts clearly and confidently. Practice common customer service scenarios to demonstrate how you would handle inquiries effectively.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. Be prepared to discuss your experience with managing schedules, prioritising tasks, and maintaining accurate records. You might even want to share specific examples of how you've successfully juggled multiple responsibilities in previous roles.
✨Demonstrate Your Proficiency with Microsoft Office
Since proficiency in Microsoft Office is essential, be ready to talk about your experience with Outlook, Word, and Excel. If possible, mention any specific projects where you used these tools to improve efficiency or solve problems.
✨Exude a Positive Attitude
A positive, can-do attitude is crucial for this position. Make sure to convey your enthusiasm for the role and your commitment to providing excellent customer service. Share examples of how your positive outlook has helped you overcome challenges in the past.
