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For Companies At a Glance
- Tasks: Join our team as a Customer Service Administrator, handling calls and emails while managing schedules.
- Company: We're a dynamic company based in Cambridge, focused on excellent customer service.
- Benefits: Enjoy a friendly team environment, training opportunities, and a central location with great transport links.
- Why this job: This role is perfect for those who love helping others and thrive in a fast-paced setting.
- Qualifications: Previous customer service or admin experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This is a full-time, office-based position with a competitive salary based on experience.
The predicted salary is between 28800 - 43200 £ per year.
Location: Cambridge Office Based
Permanent, Full-Time
Are you a friendly, organised, and proactive individual looking to join a dynamic and supportive team? We’re seeking a Customer Service Administrator to join our Cambridge office on a full-time basis. This is an office-based role, perfect for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in delivering excellent customer service.
Key Responsibilities
- Answering incoming phone calls and providing helpful, professional responses
- Responding to customer enquiries via email in a timely and accurate manner
- Managing day-to-day diary scheduling and appointments for internal teams
- General administrative tasks, including filing, data entry, and document management
- Liaising with internal departments to ensure smooth handling of customer issues
- Updating internal systems and maintaining accurate records
Ideal Candidate Will Have
- Previous experience in a customer service or administration role
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- A positive, can-do attitude and the ability to manage multiple tasks efficiently
- A professional and confident telephone manner
What We Offer
- A friendly and collaborative team environment
- Opportunities for training and career progression
- Central Cambridge location with good public transport access
- Competitive salary based on experience
If you’re passionate about delivering great service and keeping things running smoothly behind the scenes, we’d love to hear from you. Apply now with your up to date CV.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (Cambridge)
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses during the interview, showcasing how you can contribute to our team.
✨Tip Number 2
Prepare specific examples from your previous experience that demonstrate your customer service skills. Think about times when you successfully resolved issues or improved customer satisfaction, as these stories will resonate well with us.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role requires a professional telephone manner, consider doing mock calls with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Research common customer service scenarios and how to handle them effectively. Being prepared with strategies for managing difficult situations will show us that you're proactive and ready to tackle challenges head-on.
We think you need these skills to ace Customer Service Administrator (Cambridge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your organisational skills and attention to detail, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention your previous experience in similar roles and how it has prepared you for this opportunity. Be sure to express your passion for delivering excellent customer service.
Highlight Key Skills: In your application, emphasise your proficiency with Microsoft Office and your strong communication skills. These are essential for the Customer Service Administrator role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at Placed
✨Show Your Customer Service Skills
Prepare to discuss your previous experience in customer service roles. Think of specific examples where you successfully resolved issues or provided exceptional service, as this will demonstrate your ability to handle similar situations in the new role.
✨Demonstrate Organisational Abilities
Since the role requires strong organisational skills, be ready to talk about how you manage your time and tasks. You could mention tools or methods you use for scheduling and prioritising work, which will show that you can thrive in a fast-paced environment.
✨Practice Your Communication Skills
As excellent verbal and written communication is crucial, consider practising common interview questions with a friend. Focus on articulating your thoughts clearly and confidently, especially when discussing your experiences and how they relate to the job.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is required, brush up on your skills, particularly in Outlook, Word, and Excel. Be prepared to discuss how you've used these tools in past roles, as this will highlight your readiness for the administrative tasks involved.
