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- Tasks: Create and manage content for Amazon's customer service in French and Belgian markets.
- Company: Join Amazon, a global leader in e-commerce and customer service innovation.
- Benefits: Enjoy flexible working options and gain valuable skills in content management.
- Why this job: Be the voice of Amazon, enhancing customer experiences while developing your writing and project management skills.
- Qualifications: Fluent in French and English, with experience in content management and strong organisational skills.
- Other info: This is a 12-month maternity cover role based in London or other European locations.
The predicted salary is between 28800 - 43200 £ per year.
This is for a Fixed Term Contract. We are looking for a Content Developer with full proficiency level in French language to join the European Customer Service Support team. You will act as the ‘voice of Amazon’ for our customers in France and Belgium through the writing, publishing and maintaining of customer-facing and internal documentation (including, but not limited to, online Help pages or internal SOP for the Customer Service Associates). In addition to developing content for Customer Service and product/feature launches in France and Belgium, you will coordinate content projects for all Amazon European marketplaces. You will also identify opportunities to optimize content quality in order to improve the Customer Service Associates experience and solve customer issues. This role is an excellent opportunity to learn new content authoring and CMS skills, and gain additional insight into how the Amazon CS network collaborates to provide the best possible experience for our customers.
The ideal candidate will have experience with writing, content quality review or testing, and will have the ability to understand and clearly document various processes. You should have a strong focus on quality and be able to demonstrate your fluency in French and English. You are self-motivated and able to work independently with the organizational discipline to track and manage your work for several projects within tight deadlines. You have proven ability to make quick decisions in ambiguous circumstances, and have a record of attention to detail and follow-through. 12 Months Maternity Cover.
Key job responsibilities:
- You will write, modify, update and publish content for our internal and external customers, focusing on our customers in France and Belgium.
- You will adhere to the content style guide and authoring standards.
- You will learn to use DITA XML content models and learn how to author and publish XML topics in the Content Management System (CMS).
- You will manage several projects simultaneously, in a fast-paced environment.
- You will collaborate with multiple teams and several marketplaces, to gain alignment on content strategy and execution planning, and professionally reply to feedback from our associates and partner teams.
- You will identify opportunities to improve content development processes.
We are open to hiring candidates to work out of one of the following locations: London, Cork, Brussels, Berlin, Luxembourg.
BASIC QUALIFICATIONS:
- Full proficiency in French
- Fluent English speaker
- Demonstrated content management experience within the tech writing, web, localization or content industry
- Experience working in environments that require constant change with flexibility and business acumen
- Experience working with global stakeholders on complex changes
- Excellent planning, communication and time management skills
PREFERRED QUALIFICATIONS:
- Previous experience with web publishing tools/CMS and the ability to learn our in-house tools quickly
- Localization experience with a proven track record for delivering projects within scope, time and quality
- Experience with CAT tools
- Basic XML and/or DITA skills
Fixed Term Content Developer - French, Customer Service Stores Solutions (CS3) Content Delivery employer: Amazon UK Services Ltd. - A10
Contact Detail:
Amazon UK Services Ltd. - A10 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fixed Term Content Developer - French, Customer Service Stores Solutions (CS3) Content Delivery
✨Tip Number 1
Familiarise yourself with DITA XML content models and CMS tools, as these are crucial for the role. Consider taking online courses or tutorials to boost your skills in these areas before applying.
✨Tip Number 2
Showcase your fluency in both French and English by engaging in conversations or writing samples that demonstrate your language skills. This will help you stand out as a candidate who can effectively communicate with diverse teams.
✨Tip Number 3
Network with current or former employees of Amazon, especially those in content development or customer service roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your experience with content management and project coordination in detail. Be ready to share specific examples of how you've successfully managed multiple projects under tight deadlines, as this is a key aspect of the job.
We think you need these skills to ace Fixed Term Content Developer - French, Customer Service Stores Solutions (CS3) Content Delivery
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Fixed Term Content Developer position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Language Proficiency: Since full proficiency in French is essential, ensure your application clearly demonstrates your language skills. Include examples of previous work or projects where you used French, especially in a content development context.
Highlight Relevant Experience: Emphasise any experience you have in content management, technical writing, or working with CMS tools. Mention specific projects where you collaborated with teams or managed multiple tasks, as this aligns with the role's demands.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the position but also outlines how your skills and experiences make you a perfect fit. Be sure to mention your ability to adapt to fast-paced environments and your attention to detail.
How to prepare for a job interview at Amazon UK Services Ltd. - A10
✨Showcase Your Language Skills
Since the role requires full proficiency in French and fluency in English, be prepared to demonstrate your language skills during the interview. You might be asked to translate a piece of content or discuss your previous experiences in both languages.
✨Familiarise Yourself with Content Management Systems
The job involves using DITA XML content models and CMS tools. Brush up on your knowledge of these systems and be ready to discuss any relevant experience you have. If you’ve used similar tools, share those experiences to show your adaptability.
✨Prepare for Project Management Questions
This role requires managing multiple projects simultaneously. Be ready to discuss how you prioritise tasks, manage deadlines, and handle feedback from various stakeholders. Use specific examples from your past work to illustrate your project management skills.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Prepare to discuss how you ensure quality in your work, whether through proofreading, following style guides, or implementing feedback. Providing concrete examples will help reinforce your commitment to quality.
