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- Tasks: Support IT infrastructure and provide 2nd/3rd line assistance to users in English and Japanese.
- Company: Join a global company that values innovation and teamwork in the tech industry.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of exciting projects while enhancing your skills in a multicultural setting.
- Qualifications: 3+ years of IT experience with strong communication skills in English and Japanese required.
- Other info: Located in the vibrant City of London, this role offers a chance to make an impact.
The predicted salary is between 32000 - 40000 £ per year.
Our Client, a global company, is looking to recruit an IT Support Engineer with 2nd and 3rd Line experience. You must be able to speak in both English and Japanese.
IT infrastructure system support and maintenance. Liaison with end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
Key Responsibilities:- IT Infrastructure related project
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
- Communicate and coordinate with the user in each office (in English)
- Provide support for end users during system deployment/migration (User manual, user training)
- Global User Support
- Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.
- Escalate the incidents to the appropriate vendors.
- Incident management with the ticketing system (e.g. ServiceNow).
- Technical
- Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
- Basic operating system knowledge (e.g. Windows 10, Windows server, Azure)
- Basic Microsoft Office 365 knowledge
- Second line level technical support and problem-solving skills
- Strong interpersonal communication skills
- Ability to work both independently and as part of a team.
- Adaptability to work in a fast-changing environment
- Strong written and verbal communication skills
- Proficient in English & Japanese language skills (Reading/Writing/Speaking).
- Self-motivated and an innovative mindset
- 3+ years IT experience in a corporate environment.
- Second line technical support
- System Maintenance
- Cisco/Fortinet
The position is based in the City of London. The salary will be £40K - £50K. Please send your CV in Word format along with your salary and notice period.
IT Infrastructure Engineer 2nd and 3rd Line with Japanese employer: Nexus
Contact Detail:
Nexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Engineer 2nd and 3rd Line with Japanese
✨Tip Number 1
Brush up on your Japanese language skills, especially technical vocabulary related to IT infrastructure. Being able to communicate effectively in both English and Japanese will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in IT infrastructure, particularly those relevant to 2nd and 3rd line support. This knowledge will help you engage in meaningful conversations during interviews.
✨Tip Number 3
Network with professionals in the IT field, especially those who work in similar roles or companies. Attend industry events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 4
Prepare for potential technical assessments by practising common troubleshooting scenarios and incident management processes. Being well-prepared will boost your confidence and demonstrate your problem-solving skills.
We think you need these skills to ace IT Infrastructure Engineer 2nd and 3rd Line with Japanese
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd and 3rd line IT support experience, especially any relevant projects or technologies you've worked with. Emphasise your proficiency in both English and Japanese, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical skills and experience in IT infrastructure. Mention specific examples of how you've provided support in previous roles, and express your enthusiasm for working in a global company.
Highlight Relevant Skills: In your application, clearly outline your knowledge of network protocols, operating systems, and Microsoft Office 365. Also, mention your incident management experience and familiarity with ticketing systems like ServiceNow.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. This is especially important given the bilingual nature of the role, so clarity and professionalism are key.
How to prepare for a job interview at Nexus
✨Brush Up on Technical Knowledge
Make sure you're well-versed in the basics of network knowledge, operating systems, and Microsoft Office 365. Be prepared to discuss your experience with TCP/IP, firewalls, and system maintenance during the interview.
✨Showcase Your Language Skills
Since this role requires proficiency in both English and Japanese, practice speaking about your technical experience in both languages. You might be asked to demonstrate your language skills during the interview, so be ready!
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples from your past experiences where you successfully resolved IT issues or managed incidents, especially in a corporate environment.
✨Demonstrate Strong Communication Skills
Highlight your interpersonal communication skills by discussing how you've effectively liaised with end users and team members in previous roles. Emphasise your ability to adapt your communication style to different audiences, especially when coordinating with HQ.
