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- Tasks: Join our team to process orders and provide top-notch customer service.
- Company: Musgrave is a leading family-owned business with 140 years of food innovation.
- Benefits: Enjoy a hybrid working model and opportunities for personal development.
- Why this job: Be part of a trusted company making a positive impact in communities.
- Qualifications: Previous experience in a busy environment and strong organisational skills required.
- Other info: We welcome diverse candidates and offer accommodations for interviews.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting a Telesales Operator to join our Customer Service team in Musgrave Market Place. The role is Full time, 37.5 hour Permanent contract, the successful candidate must be flexible to work the following shift patterns: 09:30am to 6pm or 10am to 6pm.
Musgrave is one of Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.
You will be part of a team of dedicated colleagues providing excellent customer focused service while working in an environment where your input is valued, and development needs met. The purpose of the role is to ensure processing of orders within a timescale to meet our customer’s requirements whilst ensuring accuracy of products keyed, cross selling of products on promotions and new products available to a large portfolio of existing customers.
Reporting to the Team Lead in each division, the person appointed will be responsible for:
- Credit control administration
- Actively promote and market the Musgrave product range to new and existing customers.
- Ensure customer retention and business growth through the provision of exceptional customer service.
- Taking orders/enquiries over phone
- Processing orders
- Informing customers of sales promotions
- Maximizing the distribution of Foodservice/Retail/Beverages to our client base.
- Support BDM’s with pricing, cold calling, and upselling
- Provide support in processing of credits
- Administrative duties to include logging on Remedy, opening new accounts and supporting on contract reviews
The ideal candidate will have/be:
- Previous experience working in a busy working environment
- Excellent organisational, administrative and interpersonal skills.
- Must be able to work as part of a team in a busy sales environment
- Proficiency in the use of computer packages is essential
- Previous Telesales experience (in foodservice/retail/beverages would be a distinct advantage)
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
Telesales Operator – Musgrave Marketplace employer: Musgrave Group
Contact Detail:
Musgrave Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator – Musgrave Marketplace
✨Tip Number 1
Familiarise yourself with Musgrave's product range and their key brands. Understanding the products you’ll be promoting will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves taking orders and handling customer inquiries, being articulate and friendly can make a significant difference in how customers perceive your service.
✨Tip Number 3
Showcase your ability to work in a team by preparing examples of past experiences where you collaborated successfully. This will demonstrate that you can thrive in a busy sales environment, which is crucial for this role.
✨Tip Number 4
Be ready to discuss your previous telesales experience, particularly in foodservice or retail. Highlighting relevant achievements or strategies you've used in the past can set you apart from other candidates.
We think you need these skills to ace Telesales Operator – Musgrave Marketplace
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Telesales Operator position. Tailor your application to highlight relevant experience and skills that match what Musgrave is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in telesales or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet targets and provide excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Musgrave that resonate with you, such as their commitment to sustainability and community support. Highlight how your skills and experiences align with the job requirements.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Musgrave Group
✨Know the Company
Before your interview, take some time to research Musgrave Marketplace. Understand their history, values, and the brands they represent. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Relevant Experience
Make sure to emphasise any previous telesales or customer service experience you have, especially in foodservice, retail, or beverages. Be prepared to discuss specific examples of how you've successfully handled customer inquiries or promoted products.
✨Demonstrate Teamwork Skills
Since the role requires working as part of a team, be ready to share examples of how you've collaborated with colleagues in a busy environment. Highlight your ability to support others and contribute to team goals.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's future plans. This shows that you're engaged and thinking about your long-term fit within the company.
