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For Companies At a Glance
- Tasks: Create personalised shopping experiences and provide exceptional customer service.
- Company: Join UGG, a part of Deckers Brands, dedicated to transforming lives through passion and service.
- Benefits: Enjoy generous discounts, volunteering opportunities, and support for personal growth.
- Why this job: Be part of a vibrant team that values diversity and offers a fun work environment.
- Qualifications: Previous retail experience is a plus; a positive attitude and communication skills are essential.
- Other info: Flexible contracts starting from 8 hours per week with a uniform allowance.
About UGG
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Description
As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modelling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You provide exceptional customer service to both our in-store customers and those who call on the phone.
We are looking for Part-Time Sales Associates to join us on contracts ranging from 8 hours per week.
Core Competencies
Ensure the highest level of customer service possible.
Prioritise brand and product knowledge training in customer interactions.
Communicate effectively with customers, team members, management, and corporate stakeholders.
Contribute to a team and cooperate to achieve goals.
Multi-task in a fast-paced environment.
Respond to problem situations with professionalism.
Who You Are
A natural communicator who conveys the UGG and Deckers Brands vision and mission.
A motivated team player and self-starter.
You have a problem-solving mindset and approach challenges with agility.
We Would Love to Hear From People With:
Previous retail experience is a plus.
What We Will Give You
Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program.
Uniform Allowance.
60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% in-store discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
Part-Time Sales Associate, UGG – Gunwharf Quays employer: Deckers Brands
Contact Detail:
Deckers Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Sales Associate, UGG – Gunwharf Quays
✨Tip Number 1
Familiarise yourself with UGG's brand values and product range. Understanding the unique selling points of their products will help you engage customers effectively and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since the role involves creating personalised shopping experiences, being able to handle various customer interactions smoothly will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated with others to achieve a common goal. UGG values team players, so highlighting your cooperative spirit can make a strong impression.
✨Tip Number 4
Be prepared to discuss how you would handle challenging customer situations. Demonstrating a problem-solving mindset and agility in your responses will align well with UGG's expectations for their Sales Associates.
We think you need these skills to ace Part-Time Sales Associate, UGG – Gunwharf Quays
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with UGG and Deckers Brands. Understand their mission, values, and what they stand for. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: If you have previous retail experience, make sure to emphasise it in your CV and cover letter. Mention specific instances where you provided exceptional customer service or contributed to a team.
Showcase Communication Skills: As a Sales Associate, communication is key. In your application, provide examples of how you've effectively communicated with customers or team members in past roles.
Express Your Passion: Convey your enthusiasm for the UGG brand and the role. Share why you want to work for UGG and how you can contribute to creating personalised shopping experiences for customers.
How to prepare for a job interview at Deckers Brands
✨Show Your Passion for the Brand
UGG is all about transforming lives through their products. Make sure to express your enthusiasm for the brand and its mission during the interview. Share any personal experiences you have with UGG products and how they resonate with you.
✨Demonstrate Customer Service Skills
As a Sales Associate, exceptional customer service is key. Prepare examples of how you've provided outstanding service in previous roles. Highlight your ability to handle customer inquiries and resolve issues effectively.
✨Know the Products Inside Out
Familiarise yourself with UGG's product range and any recent collections. Being knowledgeable about the products will not only impress the interviewer but also show that you're ready to provide informed recommendations to customers.
✨Emphasise Teamwork and Communication
UGG values team players who can communicate well. Be ready to discuss how you've worked collaboratively in past roles and how you can contribute to a positive team environment at UGG.
