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- Tasks: Be the go-to person for residents' tenancy and community issues.
- Company: Join a team dedicated to enhancing council-owned properties and resident satisfaction.
- Benefits: Earn £28 per hour while making a real difference in your community.
- Why this job: Engage with residents, tackle challenges, and create a positive living environment.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Opportunity to collaborate with various agencies and improve local communities.
Neighbourhood Services Coordinator £28 Per Hour Job Role To deliver outstanding services to residents living in council owned/managed properties and embed a culture of a resident first approach. In more specific terms: To be the single point of contact for residents with all matters related to tenancy, anti-social behaviour and issues related to communal areas of their estate; to coordinate services involved with resolving enquiries and issues that arise on behalf of residents. To provide a joint up service and ensure that other services are part of a coordinated approach, this will include being a representative for tenants/leaseholders when there are concerns with other teams’ service standards, such as repairs either within properties or communal. To be the single point of contact for residents with all matters related to tenancy, anti-social behaviour and issues related to communal areas of their estate; to coordinate services involved with resolving enquiries and issues that arise on behalf of residents. To be the single point of contact for residents with all matters related to tenancy, anti-social behaviour and issues related to communal areas of their estate; to coordinate services involved with resolving enquiries and issues that arise on behalf of residents. To provide a joint up service and ensure that other services are part of a coordinated approach, this will include being a representative for tenants/leaseholders when there are concerns with other teams’ service standards, such as repairs either within properties or communal. To identify and assist tenants that are struggling to maintain their home or who are suspected of being subjected to abuse, neglect or other safeguarding matters within their home. To develop estate action plans that are designed to improve the environment, reduce anti-social behaviour, environmental crime and ensure that action plans include relevant agencies, such as Police, Community Safety, Environmental Services. To respond to reports of anti-social behaviour (ASB) promptly and effectively, ensuring that the ASB policy is adhered to and that regular communication with the resident reporting the incidents is in place. To action plan ASB cases to ensure that the relevant tools are used to abate the ASB. To attend estate inspections with the caretaking team and ensure that any issues identified are progressed to resolution. To track any issues that are reliant on other service areas until completion. To report back to residents and residents’ associations on the outcomes of estate inspections and the actions identified from these inspections
Neighbourhood Coordinator employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coordinator
✨Tip Number 1
Familiarize yourself with the local council's policies and procedures regarding tenancy and anti-social behaviour. Understanding these guidelines will help you demonstrate your knowledge during the interview and show that you're ready to tackle the challenges of the role.
✨Tip Number 2
Network with current or former Neighbourhood Coordinators to gain insights into their day-to-day responsibilities and challenges. This can provide you with valuable information that you can reference in your discussions with us, showcasing your proactive approach.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved conflicts or coordinated services. Being able to share specific instances will illustrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on community issues and trends related to housing and anti-social behaviour in your area. Showing that you are informed about current events will demonstrate your commitment to the role and your ability to engage effectively with residents.
We think you need these skills to ace Neighbourhood Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Neighbourhood Coordinator position. Understand the key responsibilities and the skills required, such as communication, coordination, and problem-solving.
Tailor Your CV: Customize your CV to highlight relevant experience in community services, tenant relations, or any roles that involved coordinating with multiple stakeholders. Use specific examples that demonstrate your ability to handle tenancy issues and anti-social behaviour.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for community service and your commitment to a resident-first approach. Mention specific experiences where you successfully resolved issues for residents or improved community relations.
Highlight Relevant Skills: In your application, emphasize skills that are crucial for the role, such as conflict resolution, teamwork, and effective communication. Provide examples of how you've used these skills in past positions to support your claims.
How to prepare for a job interview at Hatched Recruitment Group
✨Understand the Resident First Approach
Make sure you can articulate what a 'resident first' approach means to you. Think about examples from your past experiences where you prioritized residents' needs and how that led to positive outcomes.
✨Showcase Your Coordination Skills
Be prepared to discuss how you've successfully coordinated services in previous roles. Highlight specific instances where you brought different teams together to resolve issues for residents.
✨Demonstrate Your Problem-Solving Abilities
Think of examples where you effectively handled anti-social behaviour or tenancy issues. Be ready to explain your thought process and the steps you took to resolve these situations.
✨Familiarize Yourself with Relevant Policies
Research the policies related to anti-social behaviour and tenancy management. Being knowledgeable about these will show your commitment to adhering to standards and improving resident services.
