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- Tasks: Be the first point of contact for emergency calls, providing critical support.
- Company: Join BT, the UK's leading telecom provider with over 85 years of experience in handling 999 calls.
- Benefits: Enjoy competitive pay, career growth, full training, and 28 days paid holiday.
- Why this job: Make a real difference in people's lives during their most critical moments.
- Qualifications: Strong communication skills, empathy, and the ability to work under pressure are essential.
- Other info: Full-time training required; no time off during the first 6 weeks.
The predicted salary is between 26000 - 52000 £ per year.
Ready to make a difference? Join a market-leading financial services company on a mission to help people feel happier about money! We\’re looking for passionate, empathetic individuals to join our Mortgage Operations team. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a real impact, we want to hear from you! What\’s the role? Help customers, offering support with empathy and care. Work flexibly during business hours (Mon-Fri, 8am-7:30pm; Sat, 9am-5pm). Deliver top-notch customer service while finding the best solutions for both customers and the company. Handle tough situations with resilience and maintain a positive, can-do attitude.What we\’re looking for: Customer service experience (contact centre background preferred but not essential). Proven ability to work under pressure in a fast-paced setting. Strong listening skills, empathy, and a genuine desire to help others. An insatiably curious attitude and the confidence to challenge the norm.What\’s in it for you? £12.91 per hour for this 6-month temporary role moving on to a permanent contract. A chance to develop your skills and make a real impact.If you\’re curious and ready for a challenge, apply now! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarize yourself with emergency services and the types of calls they handle. Understanding the critical nature of these calls will help you demonstrate your ability to remain calm and collected under pressure during the interview.
✨Tip Number 2
Practice active listening skills by engaging in conversations where you focus entirely on the speaker. This will prepare you for the role's requirement to quickly understand callers' needs and respond appropriately.
✨Tip Number 3
Showcase your emotional intelligence by reflecting on past experiences where you've supported someone in a difficult situation. This will highlight your caring nature and ability to empathize with callers in distress.
✨Tip Number 4
Be prepared to discuss how you handle stress and pressure. Think of specific examples that illustrate your critical thinking skills and how you maintain composure in challenging situations, as this is crucial for a 999 Call Handler.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor at BT. Familiarize yourself with the nature of emergency calls and the skills required to handle them effectively.
Tailor Your CV: Highlight relevant experience in customer service or similar roles. Emphasize your communication skills, ability to work under pressure, and any experience dealing with sensitive situations.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to help people and make a difference. Provide examples of how you've demonstrated empathy and critical thinking in past roles.
Prepare for the Interview: Be ready to discuss scenarios where you've had to remain calm under pressure. Practice answering questions about your communication skills and how you would handle emotional situations.
How to prepare for a job interview at Search
✨Show Your Empathy
In a role that involves handling emergency calls, demonstrating empathy is crucial. Be prepared to share examples of how you've supported others in challenging situations, showcasing your caring nature and emotional intelligence.
✨Practice Active Listening
During the interview, make sure to actively listen to the questions being asked. This will not only help you provide better answers but also show that you possess the communication skills necessary for the role.
✨Stay Calm Under Pressure
Since this position involves high-pressure scenarios, be ready to discuss how you handle stress. Share specific instances where you remained calm and collected while resolving issues or assisting others.
✨Highlight Your IT Skills
Good standards of literacy and IT skills are essential for this role. Be sure to mention any relevant experience you have with technology or call handling systems, as this will demonstrate your readiness for the job.
