Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as an Emergency Control Room Operator, handling emergency calls and supporting vulnerable individuals.
- Company: Tameside Council is dedicated to improving lives in the community through quality services and support.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: This role offers a chance to work in a diverse and inclusive environment.
The predicted salary is between 21500 - 22500 £ per year.
Contract Type: Permanent
Salary: Grade D. SCP 7 £25,584 - SCP 10 £26,835
Hours Per Week: 36 hours
Working Pattern: Flexible Rotas between 7am and 10pm, with the option of night shift when required
Base Location: Dukinfield Town Hall, King Street, Dukinfield, SK16 4LA
Assessment Date: To be arranged
The Role
An opportunity has arisen to join the Community Response Service within Adult Services as an Emergency Control Room Operator. We are looking for an enthusiastic and motivated person who can prioritise and react calmly to emergency situations, to work within this team.
The Community Response Service provides a 24 hour, 365 days per year emergency response service to vulnerable people living within the borough of Tameside. The service responds to a variety of emergency situations and liaises with a wide range of other agencies as dictated by individual circumstances, including Emergency Planning, the Council's first response to incidents and emergencies, and in cases supplying and monitoring numerous Telehealthcare devices.
About You
You will work as part of a team within the Community Response Service under the direction of the supervisor, to provide a 24-hour, 365-day call centre service by being responsible for receiving emergency calls from internal and external agencies, taking appropriate action and recording all calls received.
You will complete an induction and be offered the relevant training and support to develop techniques and skills to respond to vulnerable service users. We can offer you a varied rewarding and interesting career working as part of a supportive team.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English. Unfortunately, at this time we are not able to offer sponsorship.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
For further information about this role please contact Andrew Lawlor or Susan Laurent on 342 5100.
Emergency Control Room Operator NEW Tameside Council Posted today Tameside £25,584 - £26,835 Ex[...] employer: Tameside Integrated Care Partnership
Contact Detail:
Tameside Integrated Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Control Room Operator NEW Tameside Council Posted today Tameside £25,584 - £26,835 Ex[...]
✨Tip Number 1
Familiarise yourself with emergency response protocols and procedures. Understanding how to react in various emergency situations will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of Tameside Council. Engaging with them can provide you with insider knowledge about the work culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully handled stressful situations or emergencies, as this will showcase your ability to remain calm under pressure.
✨Tip Number 4
Research the Community Response Service and its impact on the local community. Being knowledgeable about their initiatives and how they support vulnerable individuals will show your genuine interest in the role and the organisation's mission.
We think you need these skills to ace Emergency Control Room Operator NEW Tameside Council Posted today Tameside £25,584 - £26,835 Ex[...]
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Emergency Control Room Operator position. Tailor your application to highlight relevant experiences that demonstrate your ability to handle emergency situations calmly and effectively.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as communication, prioritisation, and teamwork. Provide specific examples from your past experiences where you successfully managed emergencies or worked in a high-pressure environment.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the values of Tameside Council. Mention how your personal values align with their STRIVE values of Support, Trust, Respect, Integrity, Value Diversity, and Engage.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application shows attention to detail and professionalism, which is essential for a customer-facing role.
How to prepare for a job interview at Tameside Integrated Care Partnership
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Emergency Control Room Operator. Be prepared to discuss how your skills and experiences align with the role, especially in handling emergency situations.
✨Showcase Your Calmness Under Pressure
Since this role involves responding to emergencies, be ready to provide examples from your past experiences where you remained calm and effective under pressure. This will demonstrate your ability to handle the demands of the job.
✨Familiarise Yourself with Relevant Agencies
Research the various agencies you may need to liaise with as part of the Community Response Service. Showing knowledge about these organisations can highlight your preparedness and commitment to the role.
✨Emphasise Teamwork and Communication Skills
This position requires working closely with a team and communicating effectively. Prepare to discuss your teamwork experiences and how you ensure clear communication, especially in high-stress situations.
