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- Tasks: Provide top-notch customer service in French and English via phone and email.
- Company: Join Advancing People, a leading multilingual recruitment specialist.
- Benefits: Enjoy remote work flexibility and a competitive salary of up to £27,000.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Fluency in French and English, strong communication skills, and a positive attitude required.
- Other info: Work from home with occasional commutes to St.Neots, Monday to Friday.
The predicted salary is between 21600 - 37800 £ per year.
Advancing People - Multilingual Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client based in St.Neots, Cambridgeshire. As a French Speaking Customer Service Administrator, it will be your responsibility to work with clients primarily those based in the French speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Receive incoming calls
- Deliver high quality customer service
- Assist with new customer's enquiries
- Process orders received via the telephone, fax, e-mail or internet
- Be proactive in the area of Customer retention
Person Specification:
- Fluent in French & English
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive "can do" attitude
This is a full time permanent position offering an annual basic salary of up to £27,000 + attractive company benefits. This is a remote / Work from home position. If successful you would need to commute to St.Neots Cambridge 3 times a week. Monday - Friday, 37.5 hours a week.
Apply now!
Advancing People - Multilingual Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Customer Service Advisor - French Speaking employer: Advancing People Multilingual
Contact Detail:
Advancing People Multilingual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - French Speaking
✨Tip Number 1
Brush up on your French and English communication skills. Since you'll be dealing with clients from both language backgrounds, being able to switch seamlessly between the two will show your fluency and professionalism.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various enquiries or complaints in both languages, as this will prepare you for the types of calls you might receive.
✨Tip Number 3
Research the company and its values. Understanding their approach to customer service will help you align your responses during any interviews and demonstrate that you're a good fit for their team.
✨Tip Number 4
Prepare examples of your previous customer service experiences. Be ready to discuss specific situations where you provided excellent service, especially in a bilingual context, to showcase your skills effectively.
We think you need these skills to ace Customer Service Advisor - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills, particularly your fluency in French and English. Emphasise any previous customer service experience and relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both languages. Mention specific examples of how you've provided excellent service in the past.
Highlight Relevant Skills: In your application, focus on your strong communication skills and your ability to work as part of a team. Mention your computer skills and any experience you have with remote work, as this position is work from home.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Advancing People Multilingual
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency by answering questions in both languages.
✨Showcase Your Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to discuss specific examples where you provided excellent service, resolved issues, or retained customers, as this will be crucial for the position.
✨Familiarise Yourself with the Company
Research the company and its values. Understanding their approach to customer service and their target markets will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Remote Work Questions
As this is a remote position, be prepared to discuss your experience with remote work. Highlight your ability to stay organised, communicate effectively, and manage your time when working from home.
