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For Companies At a Glance
- Tasks: Be the go-to person for online customer queries and manage orders.
- Company: Join a thriving business in Topsham, Exeter, known for its friendly team culture.
- Benefits: Enjoy social events, onsite parking, and a competitive salary of up to £25,500.
- Why this job: Great opportunity to develop customer service skills in a supportive environment.
- Qualifications: Recent admin experience and strong communication skills are essential.
- Other info: Full-time role with occasional weekend work; perfect for those seeking a dynamic team.
The predicted salary is between 20400 - 30600 £ per year.
Elite Recruitment Solutions are looking for an Online Customer Support Assistant for a successful growing business within the Topsham area of Exeter (EX3). This is a full-time position offering a salary of up to £25,500 per annum DOE, along with some fantastic benefits such as social events, onsite parking and much more. This role will require you to work 36.25 hours 5 days a week with the chance of occasional weekend work and will be office based working within a small, friendly and welcoming team.
What You'll Do As An Online Customer Support Assistant:
- Be the first point of contact for online customer enquiries
- Action and respond to customer queries online (web chat), via email and via the telephone
- Manage website orders, dispatches, returns and fulfilment
- Work closely with suppliers to monitor stock and delivery statuses
- Support order processing using Shopify and the internal CRM system
- Assist with goods-in and out, especially during peak periods
- Help maintain accurate inventory records
What You'll Need to have to be an Online Customer Service Assistant:
- Recent administration experience
- A customer-first approach and strong communication skills
- High attention to detail and solid database management skills
- The ability to respond to volume customer queries on a daily basis
- Experience with order processing and website admin (ideal but not essential)
- Confidence with IT systems, including Microsoft Office and Excel
To achieve the higher salary, you will need to demonstrate your ability to meet the key criteria of the role by past experience and during the interview process. If you feel you have what it takes to be part of a successful team then apply today via this job board or contact Elite Recruitment Solutions for more info!
Online Customer Support Assistant employer: Stratos Solutions Inc.
Contact Detail:
Stratos Solutions Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Support Assistant
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially for online interactions. Practising how to convey information clearly and concisely can make a big difference when dealing with customer enquiries.
✨Tip Number 3
Gain some experience with Shopify or similar platforms if you haven't already. Familiarity with order processing systems will give you an edge and demonstrate your readiness for the role.
✨Tip Number 4
Prepare for potential interview questions by thinking of examples from your past experiences that showcase your customer service skills and attention to detail. This will help you stand out during the interview process.
We think you need these skills to ace Online Customer Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first approach and strong communication skills. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Technical Skills: Since the role involves using IT systems like Shopify and CRM software, mention any relevant experience you have with these tools or similar platforms. This will show your confidence with technology.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Stratos Solutions Inc.
✨Showcase Your Customer Service Skills
Since the role is all about customer support, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your communication skills and your ability to maintain a customer-first approach.
✨Demonstrate Attention to Detail
Given the importance of managing orders and inventory, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to keep track of details, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Tools
If you have experience with Shopify or CRM systems, make sure to mention it. If not, do a bit of research on these platforms so you can speak confidently about how you would adapt to using them in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as a difficult customer or a stock issue. Practising your responses to these scenarios can help you feel more confident during the interview.
