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- Tasks: Support Salesforce administration, user management, and enhance user experience.
- Company: Join The Economist Group, a leader in global business analysis and insights.
- Benefits: Enjoy a collaborative environment with opportunities for growth and learning.
- Why this job: Be part of a transformative team impacting over 1.2 million subscribers.
- Qualifications: Salesforce Administration Certification required; teamwork and communication skills essential.
- Other info: Diversity and inclusion are core values; all backgrounds are welcome.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with: The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world. The Economist Group has recently implemented a B2C Salesforce instance to support over 1.2m subscribers and this is centred around Salesforce using Experience, Service & Marketing Clouds and includes installed packages and integrations, such as Limio and Zuora. In addition The Economist Group has a global implementation of Salesforce Sales Cloud and Experience Cloud, which supports business units in Economist Impact, Economist Intelligence and Economist Education Foundation and Corporate Enterprise Subscriptions. We are in the process of a transformation programme to re-implement our Sales Cloud instance into one Salesforce org, improving and rationalising business processes and user experience with out of the box and up to date capabilities. This role consists of supporting platform administration, user management, ticket management, case triage and application & end user support. The successful candidate will work in a small team of Administrators, supported by a Team Lead. This is an exciting role for an experienced Salesforce Administrator to work alongside a team of Platform Administrators who are new to the Salesforce ecosystem. You will therefore be a critical part of the Platforms Operations team to support the business and your colleagues. Accountabilities In this role you would be expected to: Provide support for the day to day user access and accessibility requests on Sales Cloud and Service Cloud. Perform administrative tasks such as setting up users, assigning permission sets, profiles and installed package licences. Working closely with the business to manage licence requests and assignments. Updating User access and accessibility tickets in Jira. Perform small and basic Salesforce enhancements, such as creating new fields, updating picklist values, page layouts. Support & coach more junior colleagues with Salesforce requests and troubleshooting Escalating Licence issues to Senior Team Members as necessary. Attend daily stand up meetings and team meetings. Experience, skills and professional attributes The ideal skills for this role are: Understanding of Salesforce User Management; Salesforce Administration Certification essential, and Sales Cloud & Platform App Builder desired A proven track record of teamwork with non-technical client staff and colleagues Stellar communication skills, verbal and written Ability to prioritise tickets to meet defined SLAs Work management tooling, such as Jira, is preferable but not required Energetic approach to work and a desire to learn Introduction The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world. The Economist Group has recently implemented a B2C Salesforce instance to support over 1.2m subscribers and this is centred around Salesforce using Experience, Service & Marketing Clouds and includes installed packages and integrations, such as Limio and Zuora. In addition The Economist Group has a global implementation of Salesforce Sales Cloud and Experience Cloud, which supports business units in Economist Impact, Economist Intelligence and Economist Education Foundation and Corporate Enterprise Subscriptions. We are in the process of a transformation programme to re-implement our Sales Cloud instance into one Salesforce org, improving and rationalising business processes and user experience with out of the box and up to date capabilities. This role consists of supporting platform administration, user management, ticket management, case triage and application & end user support. The successful candidate will work in a small team of Administrators, supported by a Team Lead. This is an exciting role for an experienced Salesforce Administrator to work alongside a team of Platform Administrators who are new to the Salesforce ecosystem. You will therefore be a critical part of the Platforms Operations team to support the business and your colleagues. Accountabilities In this role you would be expected to: Provide support for the day to day user access and accessibility requests on Sales Cloud and Service Cloud. Perform administrative tasks such as setting up users, assigning permission sets, profiles and installed package licences. Build reports & dashboards. Working closely with the business to manage licence requests and assignments. Updating User access and accessibility tickets in Jira. Perform small and basic Salesforce enhancements, such as creating new fields, updating picklist values, page layouts. Support & coach more junior colleagues with Salesforce requests and troubleshooting Escalating Licence issues to Senior Team Members as necessary. Attend daily stand up meetings and team meetings. Experience, skills and professional attributes The ideal skills for this role are: Understanding of Salesforce User Management; Salesforce Administration Certification essential, and Sales Cloud & Platform App Builder desired Salesforce Trailhead badges A proven track record of teamwork with non-technical client staff and colleagues Stellar communication skills, verbal and written Ability to prioritise tickets to meet defined SLAs Work management tooling, such as Jira, is preferable but not required Energetic approach to work and a desire to learn The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation , age or marital status. #J-18808-Ljbffr
Senior Salesforce Administrator employer: The Economist
Contact Detail:
The Economist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Administrator
✨Tip Number 1
Familiarise yourself with the specific Salesforce tools mentioned in the job description, such as Experience Cloud and Service Cloud. Having hands-on experience or relevant certifications will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 2
Engage with the Salesforce community online, especially forums and groups related to user management and administration. This will not only enhance your knowledge but also help you network with professionals who might provide insights or referrals.
✨Tip Number 3
Prepare to discuss your experience with ticket management systems like Jira. Be ready to share examples of how you've prioritised and resolved issues efficiently, as this is a key part of the role.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex Salesforce concepts in simple terms. This will demonstrate your ability to work effectively with non-technical colleagues, which is crucial for this position.
We think you need these skills to ace Senior Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Salesforce Administration experience, particularly any relevant certifications like Salesforce Administration Certification. Emphasise your skills in user management and any specific projects you've worked on that relate to the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for The Economist Group and the role. Mention how your experience aligns with their needs, especially your ability to support platform administration and user management. Use specific examples to demonstrate your problem-solving skills.
Showcase Relevant Skills: Highlight your understanding of Salesforce User Management and any experience with tools like Jira. If you have Salesforce Trailhead badges, mention them as they show your commitment to learning and staying updated with Salesforce capabilities.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Economist
✨Showcase Your Salesforce Knowledge
Make sure to highlight your Salesforce Administration Certification and any relevant Trailhead badges during the interview. Be prepared to discuss your experience with Sales Cloud, Service Cloud, and any enhancements you've implemented in previous roles.
✨Demonstrate Teamwork Skills
Since this role involves working closely with a small team of Administrators, it's crucial to showcase your ability to collaborate with non-technical staff. Share examples of how you've successfully worked in teams and supported colleagues in the past.
✨Prepare for Technical Questions
Expect questions related to user management, ticket prioritisation, and basic Salesforce enhancements. Brush up on your knowledge of setting up users, assigning permission sets, and managing licence requests to demonstrate your technical proficiency.
✨Exhibit Strong Communication Skills
Stellar communication is key for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to explain complex concepts in simple terms, as you may need to coach junior colleagues or interact with non-technical staff.
