Guinness Partnership | Service Manager - Repairs

JOB DESCRIPTION About the role We have a new opportunity for a Service Manager to join our Repairs team on a full time, permanent basis in London. Reporting into the Repairs Delivery Manager, you will manage and support the Repairs team within the region. You will do this by managing the team’s productivity and quality of work, ensuring that relevant resources are in place and that Health and Safety regulations are adhered to. You will also provide a timely response to customer complaints. We’re a customer-focused organisation so we know that how we do things is just as important as what we do. You’ll not only be able to demonstrate the key criteria, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done. Candidates must live within 10 miles of London to be able to reach all the locations in a timely manner. You must also have a full UK driving licence as you will be issued with a company van. Essential Skills/Experience: Proven operational experience in functional area. Proven experience of developing and implementing business improvements in a service delivery environment. Demonstrates the skills to manage complex programmes of work. Proven ability to analyse complex information and develop potential options and / or recommendations on the most appropriate course of action. Able to use data to improve decision making, leading, and navigating team members through ambiguity by making evidence and/or values-based decisions to prioritise strategically. Strong commercial, financial and analytical skills, working with the business to identify practical, performance improvement opportunities. Ability to influence at all levels of the business. Excellent oral and written communications. Demonstrates the Guinness Leadership and Management Standard. Essential Qualifications: Relevant Technical qualification – trade NVQ level 3 or equivalent. Desirable: NVQ Level 3 First Line Management. A recognised leadership and management qualification. If you are interested in this vacancy and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. This position will require a basic DBS check which will be paid for by The Guinness Partnership. INDTGP TJTGP ABOUT US The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers’ homes are safe and maintained to a high standard. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme JBRP1_UKTJ