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- Tasks: Support clients with Microsoft Dynamics 365 and Power Platform solutions, managing helpdesk cases and system changes.
- Company: Join a leading Microsoft Solutions Partner focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, private medical insurance, training budget, and flexible working options.
- Why this job: Be part of a values-driven team delivering impactful solutions while growing your skills in tech.
- Qualifications: Experience with Microsoft Dynamics 365, Power Apps, and strong communication skills are essential.
- Other info: Hybrid working available, with a modern office in Milton Keynes and opportunities for personal development.
The predicted salary is between 45000 - 75000 £ per year.
A leading Microsoft Solutions Partner is seeking a Managed Service Consultant to support and enhance Bespoke CRM Systems and Custom Business Solutions, built using Microsoft Dynamics 365 and the Power Platform. This organisation is values-driven, with a strong focus on Accountability, Excellence, and Collaboration. You’ll be joining a team of Microsoft technology specialists dedicated to delivering innovative, high-quality solutions for a diverse client base.
Responsibilities:
- Support clients through a Managed Service Helpdesk, including break/fix cases, change requests, system administration, and training.
- Triage and manage cases, gather client requirements, and design/document changes (up to 5 days in scope).
- Deliver functional and technical changes using Microsoft Dynamics 365 CE and the Power Platform.
- Maintain strong client relationships, understanding their systems and business goals.
- Stay current with Microsoft product updates and integrate new functionality where beneficial.
- Collaborate within a team environment and assist colleagues when needed.
Experience Needed:
- Experience working with a Microsoft Partner or in a Managed Service environment.
- Strong functional understanding of Dynamics 365 CE applications.
- Hands-on experience with Power Apps and Power Automate.
- Familiarity with JavaScript and C# plug-ins (preferred but not essential).
- Excellent client-facing communication and interpersonal skills.
- Strong problem-solving, organisational, and teamwork abilities.
- Proactive attitude and commitment to continuous learning and development.
Salary/Package:
- Competitive salary (based on experience)
- Private medical insurance
- Self-Improvement Scheme – annual funding for personal development
- Healthcare plan – claim back costs for dental, optical, and physiotherapy treatments
- Access to mental health support
- Employee rewards and discounts platform
- One paid volunteering day per year
- Training budget – up to £1,000 annually for certifications and courses
- Weekly dedicated education time
- Quarterly team social events
- 22 days holiday, increasing to 25 with service, plus Bank Holidays
- Option to buy/sell 5 holiday days
- Birthday off work
- Home office equipment allowance
- Pension plan
- Hybrid and flexible working environment
- Modern, bright office location in central Milton Keynes
Location: Hybrid – mix of home and office-based working or Remote, with the office located in Buckinghamshire.
How to Apply: Please apply ASAP with your CV to be considered for this position. You can also get in touch via email at harry@pearsoncarter.com or by calling 0191 406 6111.
Managed Service Consultant – Microsoft Dynamics 365 / Power Platform employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Service Consultant – Microsoft Dynamics 365 / Power Platform
✨Tip Number 1
Familiarise yourself with the latest updates and features of Microsoft Dynamics 365 and the Power Platform. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals already working in managed service environments or with Microsoft Partners. Engaging with these individuals can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed client relationships or resolved technical issues. Real-life examples will showcase your problem-solving skills and ability to work collaboratively.
✨Tip Number 4
Highlight any experience you have with training clients or colleagues on new systems or processes. This is crucial for the role, and demonstrating your ability to communicate complex information clearly will set you apart.
We think you need these skills to ace Managed Service Consultant – Microsoft Dynamics 365 / Power Platform
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Managed Service Consultant position. Understand the key responsibilities and required skills, particularly around Microsoft Dynamics 365 and Power Platform.
Tailor Your CV: Customise your CV to highlight relevant experience with Microsoft Dynamics 365 and Power Platform. Emphasise your client-facing communication skills and any previous roles in a Managed Service environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your proactive attitude towards continuous learning. Mention specific examples of how you've successfully supported clients or delivered solutions in past roles.
Highlight Team Collaboration: Since the role involves working within a team, be sure to include examples of how you've collaborated with colleagues in previous positions. This could involve problem-solving, sharing knowledge, or supporting team initiatives.
How to prepare for a job interview at Pearson Carter
✨Understand the Company Values
Before your interview, make sure you understand the company's core values of Accountability, Excellence, and Collaboration. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Technical Skills
As a Managed Service Consultant, you'll need a strong functional understanding of Dynamics 365 CE and hands-on experience with Power Apps and Power Automate. Be ready to discuss specific projects where you've used these technologies and how you overcame challenges.
✨Prepare for Client-Facing Scenarios
Given the role's emphasis on client relationships, prepare for questions about how you've handled client interactions in the past. Think of examples where you successfully managed client expectations or resolved issues, showcasing your excellent communication and interpersonal skills.
✨Demonstrate a Proactive Learning Attitude
The company values continuous learning and development. Be prepared to talk about any recent training, certifications, or self-improvement initiatives you've undertaken. This shows your commitment to staying current with Microsoft product updates and your proactive approach to professional growth.
