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- Tasks: Support clients with Microsoft Dynamics 365 and Power Platform solutions, managing helpdesk cases and system changes.
- Company: Join a leading Microsoft Solutions Partner focused on accountability, excellence, and collaboration.
- Benefits: Enjoy competitive salary, private medical insurance, training budget, and flexible working options.
- Why this job: Be part of an innovative team delivering high-quality solutions while developing your skills in a supportive environment.
- Qualifications: Experience with Microsoft Dynamics 365, Power Apps, and strong communication skills are essential.
- Other info: Hybrid working available, with opportunities for personal development and team social events.
The predicted salary is between 54000 - 84000 £ per year.
A leading Microsoft Solutions Partner is seeking a Managed Service Consultant to support and enhance Bespoke CRM Systems and Custom Business Solutions, built using Microsoft Dynamics 365 and the Power Platform. This organisation is values-driven, with a strong focus on Accountability, Excellence, and Collaboration. You’ll be joining a team of Microsoft technology specialists dedicated to delivering innovative, high-quality solutions for a diverse client base.
Responsibilities:
- Support clients through a Managed Service Helpdesk, including break/fix cases, change requests, system administration, and training.
- Triage and manage cases, gather client requirements, and design/document changes (up to 5 days in scope).
- Deliver functional and technical changes using Microsoft Dynamics 365 CE and the Power Platform.
- Maintain strong client relationships, understanding their systems and business goals.
- Stay current with Microsoft product updates and integrate new functionality where beneficial.
- Collaborate within a team environment and assist colleagues when needed.
Experience Needed:
- Experience working with a Microsoft Partner or in a Managed Service environment.
- Strong functional understanding of Dynamics 365 CE applications.
- Hands-on experience with Power Apps and Power Automate.
- Familiarity with JavaScript and C# plug-ins (preferred but not essential).
- Excellent client-facing communication and interpersonal skills.
- Strong problem-solving, organisational, and teamwork abilities.
- Proactive attitude and commitment to continuous learning and development.
Salary/Package:
- Competitive salary (based on experience)
- Private medical insurance
- Self-Improvement Scheme – annual funding for personal development
- Healthcare plan – claim back costs for dental, optical, and physiotherapy treatments
- Access to mental health support
- Employee rewards and discounts platform
- One paid volunteering day per year
- Training budget – up to £1,000 annually for certifications and courses
- Weekly dedicated education time
- Quarterly team social events
- 22 days holiday, increasing to 25 with service, plus Bank Holidays
- Option to buy/sell 5 holiday days
- Birthday off work
- Home office equipment allowance
- Pension plan
- Hybrid and flexible working environment
- Modern, bright office location in central Milton Keynes
Location: Hybrid – mix of home and office-based working or Remote, with the office located in Buckinghamshire.
How to Apply: Please apply ASAP with your CV to be considered for this position. You can also get in touch via email at harry@pearsoncarter.com or by calling 0191 406 6111.
Managed Service Consultant – Microsoft Dynamics 365 / Power Platform employer: Pearson Carter
Contact Detail:
Pearson Carter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Service Consultant – Microsoft Dynamics 365 / Power Platform
✨Tip Number 1
Familiarise yourself with the latest updates and features of Microsoft Dynamics 365 and the Power Platform. This will not only help you in interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals already working in Managed Service roles or at Microsoft Partners. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed client relationships or resolved technical issues. Having concrete examples ready will showcase your problem-solving skills and client-facing experience, which are crucial for this role.
✨Tip Number 4
Highlight your proactive attitude towards continuous learning. Mention any relevant certifications or courses you've completed, especially those related to Microsoft technologies, as this aligns with the company's values of excellence and personal development.
We think you need these skills to ace Managed Service Consultant – Microsoft Dynamics 365 / Power Platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft Dynamics 365 and the Power Platform. Emphasise any roles where you've worked in a Managed Service environment or with Microsoft Partners.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's values, such as Accountability, Excellence, and Collaboration. Mention specific examples of how you've demonstrated these values in your previous roles.
Highlight Technical Skills: Clearly outline your technical skills related to Dynamics 365 CE applications, Power Apps, and Power Automate. If you have experience with JavaScript and C# plug-ins, be sure to include that as well.
Showcase Client-Facing Experience: Since the role requires excellent client-facing communication skills, provide examples of how you've successfully managed client relationships and resolved issues in past positions.
How to prepare for a job interview at Pearson Carter
✨Understand the Company Values
Before your interview, take some time to research the company's values, particularly their focus on Accountability, Excellence, and Collaboration. Be prepared to discuss how your own values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Technical Skills
As a Managed Service Consultant, you'll need a strong functional understanding of Dynamics 365 CE and hands-on experience with Power Apps and Power Automate. Be ready to discuss specific projects where you've utilised these technologies, and if possible, bring along examples of your work or solutions you've implemented.
✨Prepare for Client-Facing Scenarios
Given the role's emphasis on client relationships, prepare for questions that assess your communication and interpersonal skills. Think of scenarios where you've successfully managed client expectations or resolved conflicts, and be ready to share these stories during the interview.
✨Demonstrate a Proactive Learning Attitude
The company values continuous learning and development, so be sure to highlight any recent training, certifications, or self-improvement initiatives you've undertaken. Discuss how you stay current with Microsoft product updates and how you plan to integrate new functionalities into your work.
