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- Tasks: Lead IT service performance management and governance across the EBRD ecosystem.
- Company: Join a dynamic team at EBRD, a leading international financial institution.
- Benefits: Enjoy a permanent role in London with opportunities for professional growth.
- Why this job: Make an impact by enhancing IT service quality and collaborating with diverse teams.
- Qualifications: Experience in IT service management and strong analytical skills required.
- Other info: EU work permit is necessary; apply before 17.07.2025.
The predicted salary is between 43200 - 72000 £ per year.
Location: London, UK
Job Type: Permanent
Responsibilities:
- Provide SME on governance, assurance, and management of IT Service Performance across EBRD Ecosystem (internal IT support teams/Suppliers/Vendors).
- Define, document, and integrate service performance & governance standards across EBRD Ecosystem.
- Chair Service Review meetings, Service Performance & Governance forums with in-house IT support teams & Suppliers to track achievement against performance metrics such as SLAs, KPIs, KRIs, IT Controls, etc.
- Manage activities & maintain key auditable artefacts as evidence for Internal Audit investigations on Supplier Governance.
- Define key performance indicators and metrics to measure & track IT service performance across the Ecosystem.
- Establish reporting requirements & create standard reports for service review meetings and balanced scorecards.
- Utilize ServiceNow reporting skills to extract, analyze, and summarize service performance data in reports/scorecards.
Additional Details:
- Location: London, UK
- EU work permit required: Yes
- Job Reference: f574010ff5a4
- Job Views: 4
- Posted: 02.06.2025
- Expiry Date: 17.07.2025
IT Service Performance & Supplier Manager employer: FalconSmartIT
Contact Detail:
FalconSmartIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Performance & Supplier Manager
✨Tip Number 1
Familiarise yourself with IT service performance metrics such as SLAs, KPIs, and KRIs. Understanding these concepts will help you engage in meaningful discussions during interviews and demonstrate your expertise in managing service performance.
✨Tip Number 2
Brush up on your ServiceNow skills, especially in reporting. Being able to extract and analyse data effectively will be a key part of the role, so showcasing any relevant experience or projects can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in chairing meetings and forums. Highlight any past roles where you've led discussions on service performance or governance, as this will show your capability to manage stakeholders effectively.
✨Tip Number 4
Research the EBRD Ecosystem and its internal IT support teams. Understanding their structure and how they interact with suppliers will give you valuable insights that you can leverage during your interview, demonstrating your proactive approach.
We think you need these skills to ace IT Service Performance & Supplier Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the IT Service Performance & Supplier Manager. Familiarise yourself with terms like SLAs, KPIs, and ServiceNow reporting, as these will be crucial in your application.
Tailor Your CV: Highlight relevant experience in IT service management, governance, and performance metrics. Use specific examples that demonstrate your ability to manage supplier relationships and track performance against established standards.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly your experience in chairing meetings and managing performance metrics.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at FalconSmartIT
✨Understand the Role Thoroughly
Make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with terms like SLAs, KPIs, and ServiceNow, as these will likely come up during the interview.
✨Prepare for Governance Discussions
Since the role involves governance and assurance, be ready to discuss your experience in these areas. Think of specific examples where you've successfully managed supplier relationships or improved service performance.
✨Showcase Your Analytical Skills
The position requires extracting and analysing data. Be prepared to talk about your experience with data analysis tools and how you've used data to drive decisions or improvements in IT service performance.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current IT service performance challenges and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
