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For Companies At a Glance
- Tasks: Serve guests with a smile, take orders, and ensure a fantastic dining experience.
- Company: Join Bannatyne Hotel, a stylish venue known for exceptional hospitality.
- Benefits: Enjoy flexible hours, free gym membership, and discounts on meals and spa treatments.
- Why this job: Be part of a supportive team with growth opportunities in a vibrant environment.
- Qualifications: Excellent communication skills and a friendly attitude; previous experience is a plus but not essential.
- Other info: Training provided, with potential for career advancement in a health-focused setting.
Join the team at Bannatyne Hotel as a Waiting Staff and deliver outstanding service in a stylish, welcoming environment. You'll be the friendly face our guests remember – taking orders, serving with a smile, and confidently recommending dishes, drinks, and desserts to enhance their experience.
If you're passionate about hospitality, enjoy working in a fast-paced team, and have a flair for upselling, we'd love to hear from you. Flexible hours, great development opportunities, and a supportive team await!
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 20% and 50% off accommodation at any other Bannatyne hotel.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Waiting Staff:
- Greet guests warmly and professionally, ensuring they are seated comfortably and promptly attended to.
- Take accurate food and drink orders using the hotel’s ordering system and relay them efficiently to the kitchen or bar.
- Serve food and beverages to guests in a timely, courteous, and professional manner.
- Maintain excellent product knowledge of menus, daily specials, wine lists, and allergen information.
- Ensure all tables are cleaned and reset quickly and efficiently for the next guests.
- Handle guest queries or complaints promptly and professionally, escalating issues to the Restaurant Manager where needed.
- Assist with the preparation, restocking, and cleaning of the restaurant or bar before, during, and after service.
- Maintain cleanliness and hygiene standards in line with health and safety and food safety regulations.
- Support colleagues and contribute positively to team morale and the overall guest experience.
- Attend team meetings and training as required to continually improve service and performance.
What we are looking for:
- Excellent communication and interpersonal skills.
- A friendly, professional, and approachable manner.
- High attention to detail with a strong focus on customer service.
- Ability to work well under pressure and during busy periods.
- A proactive team player with a willingness to learn and take initiative.
- Confident in upselling and making personalised recommendations to guests.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of health and safety regulations, including COSHH, and a commitment to maintaining a safe working environment.
- Previous experience in a customer-facing role, preferably within a restaurant or hotel environment is desirable.
- It would also be advantageous to hold a Food Hygiene Certificate (Level 1 or above), but not essential – training can be provided.
Why Bannatyne?
At Bannatyne, we are committed to developing our people. Waiting staff have opportunities to progress into senior front-of-house roles, supervisory positions, or cross-train in other hotel departments. You’ll be supported with on-the-job training, hospitality qualifications, and the chance to grow within a supportive, health-focused environment. We offer competitive benefits, including complimentary club membership, wellness perks, and opportunities for career growth within a well-respected brand. Join us to be part of a forward-thinking team where your skills are valued, and your career can flourish.
Waiting Staff employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff
✨Tip Number 1
Familiarise yourself with the Bannatyne brand and its values. Understanding their commitment to customer service and wellness will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Role-play scenarios where you greet guests, take orders, and handle complaints to build confidence and demonstrate your interpersonal skills.
✨Tip Number 3
Showcase your upselling abilities by preparing examples of how you've successfully recommended products or services in previous roles. This will highlight your proactive approach and ability to enhance guest experiences.
✨Tip Number 4
Be ready to discuss your flexibility regarding shifts. Since the role requires working evenings, weekends, and holidays, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like communication, teamwork, and upselling, which are crucial for the Waiting Staff role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality. Mention specific experiences where you provided excellent customer service or worked under pressure, as these will resonate with the hiring team.
Showcase Your Personality: In your application, let your personality shine through. The role requires a friendly and approachable manner, so use a warm tone and express your enthusiasm for working with guests.
Highlight Flexibility and Teamwork: Since the job involves variable hours and teamwork, make sure to mention your flexibility in working shifts and your ability to collaborate effectively with colleagues to enhance the guest experience.
How to prepare for a job interview at Bannatyne
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and how you enjoy making guests feel welcome.
✨Demonstrate Your Upselling Skills
Since upselling is a key part of the role, prepare examples of how you've successfully recommended dishes or drinks in the past. This will show your potential employer that you can enhance the guest experience and contribute to the hotel's success.
✨Prepare for Common Scenarios
Think about how you would handle various situations, such as a difficult guest or a busy service period. Being able to articulate your approach to these scenarios will demonstrate your problem-solving skills and ability to work under pressure.
✨Know the Menu and Standards
Familiarise yourself with the hotel's menu, including daily specials and any unique offerings. Understanding the products will not only help you answer questions but also show your commitment to providing excellent service.
