French Speaking Customer Service Advisor

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Client:

Hays

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers daily through troubleshooting issues related to hardware or installations, as well as our mobile/web platforms, and keeping customers updated via phone & email on progress.

Essential job functions:

1. Become a technical expert on the SaaS platform.
2. Serve as a Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions.
3. Handle incoming customer requests from external and internal calls & emails, managing cases end-to-end.
4. Investigate, troubleshoot, analyze, find resolutions, validate, escalate, and communicate with stakeholders.

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of customer satisfaction drivers.

The technical professional should have:

• Experience in a customer-facing role (mandatory).
• Experience with SaaS solutions is a plus (not mandatory).
• Experience with CRM & ERP systems such as Salesforce and SAP is preferred (not mandatory).
• Strong communication and listening skills; FLUENT FRENCH IS ESSENTIAL.

What you need to do now:

If you\’re interested, click \’apply now\’ to submit your CV or contact us for a confidential discussion about your career.

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