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- Tasks: Assist customers with technical issues via phone and email, ensuring satisfaction.
- Company: Join a leading telecoms company in Reading, known for innovation and customer care.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values your input and offers growth opportunities.
- Qualifications: Fluent French speaker with customer service experience; tech-savvy skills are a plus.
- Other info: This role requires a work permit; apply now to kickstart your career!
The predicted salary is between 28800 - 43200 £ per year.
A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.
Essential job functions:
- Become a technical expert on the SaaS platform
- Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;
- Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability
- Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed skills listed below:
- Experience in a customer-facing role (mandatory);
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
- Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
French Speaking Customer Service Advisor employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your technical knowledge related to SaaS platforms. Familiarise yourself with common issues and troubleshooting techniques, as this will help you stand out during the interview process.
✨Tip Number 2
Practice your French communication skills, especially in a customer service context. Being fluent is essential, so consider role-playing scenarios where you assist customers in French to build confidence.
✨Tip Number 3
Research the telecoms industry and the specific company you're applying to. Understanding their products and services will allow you to answer questions more effectively and demonstrate your genuine interest.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace French Speaking Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any technical skills you possess that align with the role.
Tailor Your CV: Customise your CV to emphasise your customer service experience, particularly in technical support roles. Make sure to include any experience with SaaS platforms, CRM, or ERP systems, even if it's not mandatory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your fluency in French. Mention specific examples of how you've successfully resolved customer issues in the past and your ability to communicate effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JR United Kingdom
✨Brush Up on Your French
Since fluency in French is essential for this role, make sure to practice your language skills. Prepare to answer questions and engage in conversation in French during the interview to demonstrate your proficiency.
✨Understand SaaS Products
Familiarise yourself with Software as a Service (SaaS) solutions, even if you don't have direct experience. Being able to discuss how these products work and their benefits will show your technical aptitude and eagerness to learn.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Focus on situations where you successfully resolved issues or improved customer satisfaction, as this is crucial for the role.
✨Research the Company
Take some time to learn about the telecoms company and its services. Understanding their products and customer base will help you tailor your answers and show genuine interest in the position.
