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- Tasks: Serve customers by coordinating equipment rentals and ensuring their needs are met.
- Company: Join Sunbelt Rentals, a leading name in the equipment rental industry with a supportive team.
- Benefits: Enjoy health benefits, 401(k), paid time off, and tuition reimbursement from day one.
- Why this job: Be part of a dynamic team that values inclusivity and offers extensive training for your growth.
- Qualifications: Previous call centre experience preferred; construction knowledge is a plus.
- Other info: We welcome veterans and encourage referrals from current employees.
The predicted salary is between 30000 - 42000 £ per year.
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Our fleet is among the best in the industry, complemented by a friendly and knowledgeable staff. We value our employees as our greatest asset and offer comprehensive benefits and extensive on-the-job training.
Sunbelt's Strategic Customer Coordinator is equipped for success to serve our customers effectively. This role provides exceptional, professional, and efficient service to Strategic Customers in renting construction/industrial equipment and store items. It acts as the central point of contact for these accounts, ensuring customer needs and requests are met, embodying the Sunbelt Promise of reliability, availability, and ease.
Qualifications:- Previous experience in a call center customer service role
- Equipment rental or construction industry experience preferred
- Wynne software experience preferred
- Bilingual Spanish/English preferred
- Construction equipment knowledge
- Customer service ethic and positive approach
- Communication skills
- Ability to ask probing questions and understand concerns
The role requires bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors as needed. Reasonable accommodations will be made to comply with laws.
Workplace Values:We promote an inclusive and diverse workplace.
Compensation:Base pay range is $19.91 - 27.37. Starting pay may vary based on factors such as location, education, and experience. For more details, visit our careers page.
Sunbelt offers a comprehensive benefits package including health, dental, vision, 401(k), paid time off, disability, insurance, flexible spending, tuition reimbursement, and more. Benefits commence on the first of the month following 30 days of employment. Time off includes vacation, sick days, holidays, and special leave days.
Additional Information:We support service members and encourage veterans to apply. If referred by a current employee, please notify them during your application.
Contact Detail:
Sunbelt Rentals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Coordinator
✨Tip Number 1
Familiarise yourself with the equipment rental industry. Understanding the types of equipment and their uses will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a call centre environment. Practice active listening and problem-solving techniques to show that you can handle customer inquiries efficiently.
✨Tip Number 3
If you have experience with Wynne software, be ready to discuss it. If not, consider taking a quick online course to get familiar with it, as this could set you apart from other candidates.
✨Tip Number 4
Highlight any bilingual skills, especially in Spanish, as this is preferred for the role. Being able to communicate with a wider range of customers can significantly enhance your application.
We think you need these skills to ace Strategic Customer Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications for the Strategic Customer Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in customer service, particularly in a call centre or equipment rental context. Mention specific skills such as communication and problem-solving that are crucial for this role.
Showcase Your Skills: Include examples of your construction equipment knowledge and customer service ethic in your CV and cover letter. If you have experience with Wynne software or are bilingual, make sure to mention these as they are preferred qualifications.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Make sure to convey how you embody the Sunbelt Promise of reliability and customer service.
How to prepare for a job interview at Sunbelt Rentals
✨Know Your Equipment
Familiarise yourself with various types of construction and industrial equipment. Being able to discuss specific tools and their uses will demonstrate your knowledge and interest in the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service ethic. Think about times when you went above and beyond to meet a customer's needs, as this role is all about providing exceptional service.
✨Practice Communication Techniques
Since this role involves a lot of communication, practice articulating your thoughts clearly. Be ready to answer questions about how you would handle difficult customer interactions or resolve conflicts.
✨Understand the Company Values
Research Sunbelt Rentals and understand their commitment to reliability, availability, and ease. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.
