IT Operations Manager

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A leading organisation in the education and creative sectors is seeking a highly motivated IT Operations Manager to lead its technology infrastructure, support services, and cyber resilience programmes. You’ll play a pivotal role in delivering robust, secure, and modern IT operations across a diverse user base.

Key Responsibilities:

• Lead a team of six IT professionals delivering support, systems administration, and project implementation.
• Oversee ICT service desk operations, managing incidents, service requests, problem resolution, and change control.
• Ensure the security and resilience of ICT systems, including cyber training, compliance, and disaster recovery readiness.
• Administer core infrastructure, including Windows servers, desktop environments, cloud systems, and storage.
• Manage software and hardware lifecycles, including upgrades, patching, and vendor contracts (e.g., Microsoft 365, Azure AD).
• Maintain IT policies, ensuring alignment with data protection, licensing, and security legislation.
• Produce monthly KPI reports on helpdesk activity, cyber compliance, infrastructure health, and training participation.
• Manage operational budgets and supplier relationships.
• Collaborate with other IT and digital services leaders to support strategic initiatives.

Essential Experience & Skills:

• Proven experience managing IT operations teams in a structured ITIL or service-led environment.
• Strong technical background in:
• Microsoft Windows Server & Desktop
• Office 365 administration
• Active Directory / Group Policy
• Cloud technologies (e.g., Azure)
• Network management and security
• SQL Server administration
• Experience of contract negotiation, vendor management, and budget control.
• Strong understanding of cyber security best practices.
• Ability to manage competing priorities, delegate effectively, and drive continuous service improvement.
• Excellent communication and stakeholder engagement skills.

Desirable Technical Skills:

• Microsoft or Cisco certifications (e.g., MCSE, CCNA)
• Knowledge of VOIP systems (e.g., Mitel)
• Microsoft Hyper-V, SCCM, PowerShell scripting
• Experience with endpoint protection (e.g., McAfee EPO)
• Exposure to tools like PaperCut, Asimut, and call-logging systems

Ideal Candidate Will Also Have:

• A degree in a relevant discipline or equivalent professional experience.
• A proactive, solutions-oriented mindset and the ability to thrive in a dynamic environment.
• An appreciation for creativity and education as core elements of the organisational culture.
• A personal commitment to diversity, equity, and inclusion in the workplace.

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