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- Tasks: Support management by creating efficient rosters for train services and operational staff.
- Company: Join c2c, an award-winning train operator serving East London and South Essex.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be part of a dynamic team that adapts to customer needs and enhances travel experiences.
- Qualifications: GCSEs in English and Maths required; teamwork and data interpretation skills essential.
- Other info: Ideal for tech-savvy individuals passionate about the railway industry.
The predicted salary is between 30000 - 42000 £ per year.
About Us: Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this. We are looking for a dedicated and versatile individual to join our team as a Rostering Assistant.
Purpose of the Role: Working as an IT literate, collaborative team player, support the management team through the provision of efficient rosters using appropriate technology for station, traincrew and other operational ancillary grades by matching available resources subject to competency, availability and other managerial guidance to appropriate instances of work to deliver as a minimum a fully resourced train service, stations estate for ticketing, gateline, dispatch, and ancillary service support grades. Ensure rosters produced are within financial authorities and business parameters avoiding waste and ensuring maximum productivity within conditions of service. Provide management and exception reporting, analysis and other administrative tasks as directed.
Key Accountabilities:
- Interface with the train planning, operational and station management teams to understand emerging resource requirements and likely impact on rosters.
- Build weekly rosters within codified agreements and employee conditions of service.
- Processing of annual leave, sickness reporting, managerial requests and other absence requests within codified agreements and employee conditions of service.
- Escalating issues such as resource unavailability early to prevent, as far as practicable, late notice service alterations and cancellations.
- Provide accurate information to payroll reflecting hours worked and commensurate payment, ensuring adequate management control to minimise the risk of fraud or error.
- Ensure compliance with the General Data Protection Regulations and that employee confidentiality is maintained at all times.
- Update and maintain Rest Day Working and Overtime counts to ensure fair allocation.
- Provide contingent contractor resources as appropriate within codified agreements and employee conditions of service.
Skills and Qualifications Needed:
- General education to GCSE, O level, or equivalent standards including English and Mathematics to the standard of at least GCSE Grade C.
- Strong team player who will collaborate with immediate colleagues and professionally support managerial objectives.
- Thorough knowledge of c2c and Network Rail operations, geography, and train plans, c2c manning agreements, conditions of service, and customer experience metrics, e.g. Schedule 17 or successor agreements.
- Ability to investigate and interpret data thoroughly and accurately, including detailed knowledge and experience with appropriate industry recognised systems and technology.
- Member of an appropriate professional body, e.g., the Chartered Institution of Railway Operators.
Roster Clerk (London Area) employer: c2c (Trenitalia c2c Ltd)
Contact Detail:
c2c (Trenitalia c2c Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roster Clerk (London Area)
✨Tip Number 1
Familiarise yourself with c2c's operations and the specific routes they cover. Understanding the geography and train plans will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of c2c to gain insights into the company culture and expectations for the Roster Clerk position. This can provide you with valuable information that may not be available in the job description.
✨Tip Number 3
Brush up on your data interpretation skills, as this role requires thorough analysis of rosters and resource availability. Consider taking a short course or using online resources to enhance your proficiency with relevant systems and technology.
✨Tip Number 4
Prepare to discuss how you would handle potential challenges in roster management during the interview. Think about scenarios where resource unavailability could impact service and how you would proactively address these issues.
We think you need these skills to ace Roster Clerk (London Area)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Roster Clerk. Familiarise yourself with the key accountabilities and skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in rostering, scheduling, or similar administrative roles. Mention specific technologies or systems you have used that are relevant to the position.
Showcase Team Collaboration Skills: Since the role requires strong teamwork, provide examples of how you've successfully collaborated with colleagues in past positions. This could include projects where you worked together to achieve a common goal.
Tailor Your Application: Make sure to customise your CV and cover letter for c2c. Use keywords from the job description, such as 'resource management' and 'compliance with regulations', to demonstrate that you are a good fit for the company.
How to prepare for a job interview at c2c (Trenitalia c2c Ltd)
✨Know the Company Inside Out
Before your interview, make sure you research c2c thoroughly. Understand their operations, values, and recent developments. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Demonstrate Your Team Player Skills
As a Roster Clerk, collaboration is key. Be prepared to share examples of how you've successfully worked in teams before. Highlight your ability to support managerial objectives and adapt to changing circumstances.
✨Showcase Your IT Proficiency
Since the role requires efficient use of technology for rostering, be ready to discuss your experience with relevant systems. Mention any specific software or tools you've used and how they helped improve productivity.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding resource management and compliance with regulations. Think of scenarios where you've had to manage unexpected changes and how you handled them effectively.
