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For Companies At a Glance
- Tasks: Lead a team managing complex mortgage portfolios and ensure service excellence.
- Company: Join a dynamic company focused on specialist mortgages and customer satisfaction.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by driving performance and delivering fair outcomes for customers.
- Qualifications: Experience in team leadership and knowledge of mortgage processes is essential.
- Other info: This role offers a chance to shape the future of payment support.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a Payment Support Team Leader to join our clients Specialist Mortgages operations function, helping drive performance, service excellence, and fair customer outcomes.
The Role
You will lead a team of collections professionals managing complex mortgage portfolios. From coaching and development to strategic input and QA oversight, you will play a central role in delivering our service.
Payment Support Team Lead employer: InterQuest Group (UK) Limited
Contact Detail:
InterQuest Group (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Support Team Lead
✨Tip Number 1
Familiarise yourself with the mortgage industry and current trends. Understanding the nuances of mortgage portfolios and payment processes will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams, improved performance, or resolved conflicts.
✨Tip Number 3
Demonstrate your commitment to customer service excellence. Share instances where you've gone above and beyond to ensure positive outcomes for customers, especially in challenging situations.
✨Tip Number 4
Prepare to discuss your approach to coaching and development. Think about how you can inspire and motivate your team while ensuring they meet their targets and deliver high-quality service.
We think you need these skills to ace Payment Support Team Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Payment Support Team Lead. Highlight key skills such as leadership, coaching, and performance management in your application.
Tailor Your CV: Customise your CV to reflect your experience in managing teams and handling complex portfolios. Use specific examples that demonstrate your ability to drive performance and achieve service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the mortgage industry. Mention how your previous experiences align with the company's goals and how you can contribute to fair customer outcomes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership position.
How to prepare for a job interview at InterQuest Group (UK) Limited
✨Showcase Your Leadership Skills
As a Payment Support Team Lead, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, development, and performance improvement.
✨Understand Mortgage Portfolios
Familiarise yourself with the complexities of mortgage portfolios. Be ready to discuss your experience with managing such portfolios and how you can ensure fair customer outcomes while driving service excellence.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past challenges you've faced in similar roles and how you resolved them, particularly in high-pressure situations.
✨Emphasise Quality Assurance Oversight
Quality assurance is key in this role. Be prepared to talk about your approach to QA oversight, including how you would implement processes to maintain high standards of service and compliance within your team.
