Claims Handler - Emergency Accommodation Services

Claims Handler – Emergency Accommodation Services Location: Droitwich (Office-Based) Job Type: Full-time, Permanent Salary: £26,728 Hours: 40 hours per week, including evenings and weekends on a rota Are you a natural problem solver who thrives in a fast-paced environment and takes pride in helping people when they need it most? An exciting opportunity has arisen to join a growing and customer-focused business providing emergency and alternative accommodation services. As a Claims Handler, you’ll be at the heart of the operation—ensuring people have a safe place to stay when the unexpected happens. Key Responsibilities: • Handle accommodation claims from instruction to resolution • Liaise with clients, customers, and suppliers to arrange suitable emergency accommodation • Update daily claim boards and ensure service levels are consistently met • Support the Out of Hours (OOH) emergency service on a rota basis • Take part in training and contribute to continuous service improvement What You’ll Bring: • At least 1 year of customer service experience (ideally in a fast-paced role) • Confident communicator with strong written and verbal skills • Calm, empathetic and highly organised under pressure • Strong IT skills and the ability to quickly adapt to new systems • Team player with a can-do attitude and a focus on service excellence What’s on Offer: • £26,728 salary with regular training and development • Paid daily break and structured working hours • Collaborative, people-first work culture • On-site parking and a well-equipped office environment • Recognition schemes and employee support initiatives If you’re looking for a rewarding career where you can truly make a difference – this could be the role for you. Please send your CV to (url removed) or call (phone number removed)