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- Tasks: Join us as a Customer Service Executive, ensuring top-notch service and support for our clients.
- Company: Paragon Scotland Limited is a dynamic company transforming businesses with tailored management services.
- Benefits: Enjoy a fast-paced work environment with opportunities for growth and development.
- Why this job: Be part of a team that values relationships and customer satisfaction while making a real impact.
- Qualifications: Strong communication skills and attention to detail are essential; previous customer service experience preferred.
- Other info: Work collaboratively across departments and engage in exciting events and webinars.
The predicted salary is between 24000 - 36000 £ per year.
Paragon Scotland Limited specialises in providing a full suite of management services tailored to meet the unique needs of the businesses we work with. Integrating with the brands we work with, our aim is to deliver outstanding services in administration, marketing, operations, and sales. Touchstone Education is a leading education provider which changes lives across the UK. We are a fast-paced company where no two days are the same, and due to our rapid growth, have an exciting opportunity for an Operations & Customer Service Executive to join the team.
As the Operations & Customer Service Executive, you will play a critical role to ensure that customers receive excellent service, building and maintaining relationships and supporting the wider department to meet and exceed targets. You will collaborate with both internal and external stakeholders to ensure a seamless customer journey, maintaining the extensive client database with accuracy.
Responsibilities
- Provide exceptional service to customers
- Onboard new customers to the programme, providing welcome information and arranging introductory calls.
- Be the first point of contact for customers, providing information about products, services and system usage.
- Build and maintain relationships with clients, supporting them on their journey throughout the programme.
- Conduct daily customer care calls as part of the customer service plan, ensuring access has been granted to their online portal.
- Communicate with customers by various channels including phone, email, webchat and Whatsapp.
- Identify tasks and activities critical to ensuring customer satisfaction levels are met.
- Ensure that responses to all customers are dealt with, within the agreed SLA’s.
- Ensure live webinars are streamed efficiently through Demio, supporting trainers/customers with any technical difficulties.
- Deliver accurate and detailed administrative support.
- Assist with the delivery of events, webinars and seminars, ensuring a seamless event.
- Create and maintain detailed and accurate records of customer contact including complaints, resolutions and any follow-up actions required.
- Streamline processes to improve efficiency, mitigating the risk of errors and ensure completion of tasks.
- Monitor reviews across platforms and respond to comments and messages.
Handle customer queries in a timely manner
- Acknowledge customer queries and complaints.
- Resolve customer complaints during the initial interaction wherever possible, minimising the need for follow-up contact.
- Identify complex or sensitive complaints efficiently, escalating to the senior team member as required.
- Provide accurate, first-time right responses to enquiries or queries, escalating where required.
- Maintain clear communications throughout the process, providing timely updates and setting clear expectations.
Work collaboratively across departments
- Work cross-functionally with departments involved in the customer journey.
- Share and adopt best practices from departments to enhance service and consistency to our customers.
- Engage regularly with cross-functional teams to identify opportunities to proactively address customer needs.
- Align departmental goals and strategies to ensure a cohesive approach.
Skills/Qualifications
- Excellent communication skills both written and verbal.
- Strong attention to detail.
- Experience working in a customer service position.
- Proficient in IT systems.
Customer Service Executive (Doncaster) employer: Paragon Scotland Limited
Contact Detail:
Paragon Scotland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Doncaster)
✨Tip Number 1
Familiarise yourself with the company’s services and values. Understanding Paragon Scotland Limited and Touchstone Education will help you align your responses during interviews, showcasing how your skills can contribute to their mission.
✨Tip Number 2
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved complaints or built strong relationships, as these will demonstrate your suitability for the role.
✨Tip Number 3
Practice your communication skills, especially over different channels like phone and email. Since the role involves various forms of communication, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Highlight any experiences where you worked cross-functionally, as this is crucial for the role and will demonstrate your ability to engage with different departments effectively.
We think you need these skills to ace Customer Service Executive (Doncaster)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations. Use specific examples that demonstrate your ability to provide exceptional service and build relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, such as handling customer queries and collaborating across departments.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong written and verbal communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with customers in the past.
Highlight IT Proficiency: Mention any relevant IT systems you are proficient in, especially those related to customer service or database management. This will demonstrate your ability to handle the technical aspects of the role effectively.
How to prepare for a job interview at Paragon Scotland Limited
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Attention to Detail
This role requires meticulous attention to detail, especially when maintaining client records and handling queries. Prepare examples from your past experiences where your attention to detail made a difference, such as resolving a complex customer issue or streamlining a process.
✨Familiarise Yourself with the Company
Research Paragon Scotland Limited and Touchstone Education thoroughly. Understand their services, values, and recent developments. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of specific situations where you successfully handled customer complaints or collaborated with other departments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
