Housing Management Officer

Job Title: Housing Management Worker
Location: York, UK
Salary: 27,575 per year
Job Type: Full-time (37 hours per week, 5 out of 7 days on a rota basis)
Driver\’s Licence Required: Yes

About Us

We support people facing some of life\’s most difficult challenges. Our mission is to help people overcome issues such as homelessness, domestic abuse, addiction, and exploitation to create lasting change in their lives. Join our passionate team and be part of the change.

About the Role

We are looking for a compassionate and organised Housing Management Worker to provide safe, secure, and empowering accommodation and support services for women in York who are experiencing multiple disadvantages. You\’ll play a key role in managing safe houses, providing practical and emotional support, and working collaboratively with other professionals to create lasting change.

Key Responsibilities

• Conduct regular property checks to ensure safety and cleanliness.
• Report and follow up on repairs; maintain compliance with health and safety standards.
• Support women to complete housing benefit forms and manage rent payments.
• Work with women to create support plans, risk assessments, and realistic move-on goals.
• Respond appropriately to incidents, safeguarding concerns, and tenancy breaches.
• Build strong, respectful relationships with residents and multi-agency partners.
• Help women access services related to domestic abuse, substance use, mental health, and criminal justice.
• Maintain accurate records using our case management systems.

What We\’re Looking For

Essential:

• Experience working with vulnerable women or those with complex needs (e.g. domestic abuse, substance use, criminal justice)
• Knowledge of safeguarding adults and children
• Excellent communication, organisational, and time management skills
• IT competency (Word, Outlook, internet-based systems)
• Ability to work independently and collaboratively in a trauma-informed team
• Driver with access to own vehicle and appropriate insurance

Desirable:

• Experience using housing management software
• Understanding of housing benefit processes and tenancy management
• Experience working in a multi-agency setting

Why Join Us

• Work in a mission-driven, supportive organisation
• Ongoing training and reflective practice
• Opportunities for progression
• Make a meaningful difference in women\’s lives every day

To apply, please submit your CV today.

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