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- Tasks: Provide short-term counselling and manage online referrals for client companies.
- Company: Join TELUS Health, a leader in EAP services supporting employee wellbeing.
- Benefits: Enjoy flexible working arrangements and the chance to make a real impact.
- Why this job: Be part of a supportive network while helping others navigate their challenges.
- Qualifications: Must be an accredited practitioner or have significant counselling experience.
- Other info: Fluency in multiple languages is a plus; work from a dedicated consulting room.
The predicted salary is between 36000 - 60000 £ per year.
About TELUS Health
We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver short-term counselling services to our clients.
About the role
We are seeking experienced counselors to join our Clinical Affiliates Network. This role involves providing short-term counseling services to client companies and their employees, managing online referrals, and collaborating with our Case Management team.
Key Responsibilities:
- Manage online referrals promptly
- Provide short-term counseling to clients
- Offer timely written/verbal feedback and case notes
- Report risk events to the Case Management Team
Qualifications and Requirements:
- BACP/UKCP/COSCA/BPS, NCS, BABCP accredited practitioner or equivalent
- If not accredited: Diploma level qualification, registered member of a professional counseling body, 3 years post-qualification experience, and 450+ counseling hours
- Ability to work within a short-term counseling model in an EAP context
- Must be fluent in either of these languages: Bulgarian, Czech, Danish, Hungarian, Italian, Romanian, Ukrainian, Welsh, Mandarin and Cantonese, Portuguese, Latvian, Turkish, Polish, Lithuanian
- Access to a suitable, dedicated consulting room with appropriate privacy and waiting area
- IT literacy, including proficiency with Microsoft Word, email, and online systems
- Understanding of organizational dynamics and workplace issues
- Ability to work collaboratively with the Case Management team
Independent EAP Counsellor (, , United Kingdom) employer: TELUS Health
Contact Detail:
TELUS Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent EAP Counsellor (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the EAP model and its specific requirements. Understanding how short-term counselling works in an EAP context will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience with online referrals and case management. Be prepared to discuss specific examples of how you've managed these processes effectively in your previous roles.
✨Tip Number 3
Showcase your language skills if you are fluent in any of the specified languages. This can set you apart from other candidates and is a valuable asset for the role.
✨Tip Number 4
Prepare to discuss your understanding of workplace dynamics and issues. Being able to articulate how these factors influence counselling will demonstrate your suitability for the role.
We think you need these skills to ace Independent EAP Counsellor (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant qualifications and experience in counselling. Emphasise your accreditation and any specific training related to EAP services, as well as your language proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing emotional support and your understanding of workplace dynamics. Mention your experience with short-term counselling and how you can contribute to the Case Management team.
Highlight Relevant Experience: In your application, detail your post-qualification experience and the number of counselling hours you've completed. This will demonstrate your capability and readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the counselling field.
How to prepare for a job interview at TELUS Health
✨Showcase Your Qualifications
Make sure to highlight your relevant qualifications and experience during the interview. Discuss your BACP/UKCP/COSCA/BPS, NCS, or BABCP accreditation, or if you're not accredited, emphasise your diploma-level qualification and extensive counselling hours.
✨Demonstrate EAP Knowledge
Familiarise yourself with the specifics of Employee Assistance Programmes (EAP). Be prepared to discuss how you would manage online referrals and provide short-term counselling, as well as your understanding of workplace dynamics.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle various client situations. Think about past experiences where you successfully managed cases and be ready to share these examples.
✨Emphasise Collaboration Skills
Since the role involves working closely with a Case Management team, highlight your ability to collaborate effectively. Share examples of how you've worked in teams before and how you communicate feedback and case notes.
