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- Tasks: Support Portuguese customers, manage deliveries, and resolve enquiries in a dynamic team.
- Company: Join a globally recognised leader in a fast-paced, innovative environment.
- Benefits: Enjoy a competitive salary, 25 days holiday, and great perks like free parking.
- Why this job: Make a real impact while building relationships in a collaborative, multilingual setting.
- Qualifications: 2-3 years in customer service, fluent in Portuguese and English, with strong communication skills.
- Other info: Opportunities for career progression and participation in company events.
The predicted salary is between 25000 - 27500 £ per year.
An exciting opportunity to join a global leader in a dynamic and fast-paced environment. An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.
Key Responsibilities:
- Manage and oversee deliveries for the Portugal customer base
- Serve as the first point of contact for all customer requests and enquiries
- Build and maintain strong relationships through proactive communication and weekly calls
- Ensure orders are processed accurately and delivered on time
- Investigate and resolve customer complaints, driving continuous improvement
- Identify and act on opportunities for customer growth and promotional engagement
- Liaise with internal teams to ensure excellent service delivery
Essential Requirements:
- 2-3 years of experience in a demanding customer service environment
- Fluent or native in European Portuguese
- Fluent in English (written and spoken)
- Proficient in Microsoft Office (especially Excel)
- Excellent communication and active listening skills
- Ability to manage challenges with a positive, solutions-focused approach
- Strong attention to detail and process-driven mindset
Desirable:
- Additional languages (especially Spanish)
- Experience with SAP and Salesforce
- Knowledge of international business and complaint resolution processes
Benefits:
- Competitive salary and career progression
- 25 days holiday plus bank holidays
- Contributory pension scheme (up to 7% company match)
- Life assurance (4x basic salary)
- Employee Assistance Programme and perks
- Enhanced maternity and paternity leave
- Company events and referral programme
- Free parking
If you’re a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We’d love to hear from you.
Portuguese Speaking Customer Service Representative (, , United Kingdom) employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portuguese Speaking Customer Service Representative (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your Portuguese language skills, especially in a customer service context. Practising common phrases and scenarios can give you an edge when communicating with customers.
✨Tip Number 3
Prepare examples from your previous experience that showcase your problem-solving abilities and customer service skills. Be ready to discuss how you've handled challenging situations effectively.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the interview process and what the company looks for in candidates.
We think you need these skills to ace Portuguese Speaking Customer Service Representative (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you managed deliveries or resolved complaints. Emphasise your fluency in European Portuguese and English, as well as your proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Mention specific examples of how you've successfully handled customer enquiries or complaints in the past.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as communication, active listening, and attention to detail. Provide examples of how you've used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in both European Portuguese and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
With 2-3 years of experience in a demanding customer service environment being essential, make sure to share specific examples from your past roles. Discuss how you managed customer complaints, built relationships, and ensured satisfaction, as these are key aspects of the job.
✨Demonstrate Problem-Solving Skills
The company values a solutions-focused approach, so prepare to discuss how you've tackled challenges in previous positions. Think of instances where you turned a negative situation into a positive outcome, as this will show your ability to handle customer issues effectively.
✨Familiarise Yourself with Tools
Being proficient in Microsoft Office, especially Excel, is crucial for this role. Brush up on your skills and be ready to discuss how you've used these tools in your previous jobs. If you have experience with SAP or Salesforce, mention that too, as it could give you an edge.
