Quality Insight & Development Assistant

Quality Insight & Development Assistant \\n\\nA NEW exciting opportunity for someone looking to take the next step in their career! We are seeking a meticulous and analytic Quality Insite & Development Assistant to join our expanding work force. .

This role offers an exciting opportunity to contribute directly to maintaining the quality and safety of our care services.\\n\\nFirst City is a respected care provider, known for our dedication to delivering exceptional care to our customers. We take pride in maintaining the highest standards of care and compliance with all regulatory requirements. Our team is passionate about continuous improvement and fostering a supportive, collaborative work environment.\\n\\nLocation: Swindon and surrounding area \\n Salary: £26,000 (pro rata) – potential for additional earnings\\n Hours: 30 hours per week (inclusive of 1 in 4 weekends, hours can include early mornings and later evenings)\\n\\nMust Hold a full UK license, have access to your own vehicle with business insurance.

\\n\\nThe Role\\n\\nIn this role you will work in collaboration with the Quality Insite & Development Lead to support the continuous improvement of processes, and services by gathering insights, analysing data, carrying out colleague observations to ensure compliance, competency and strategies that enhance quality and efficiency. You will work within a multidisciplinary team to identify trends, asses performance and drive innovation.\\n\\nThis position is ideal for someone who has experience working within a Senior or Team lead role who is ready to take on a role focused on compliance and care quality standards.\\n\\nKey responsibilities:\\n\\nCollect, analyse, and interpret data to identify trends, performance gaps, and areas for improvement, supporting the development and implementation of quality initiatives.\\nMonitor system alerts, review care records, and ensure documentation aligns with regulatory and quality standards, including CQC compliance.\\nCollaborate with care teams to address care delivery gaps and escalate concerns appropriately to ensure timely resolution.\\nMaintain accurate documentation, contribute to audit reviews, and support the development of action plans to drive continuous improvement across services.\\nAssist in delivering training and development programmes aimed at enhancing competency and improving care quality standards. \\n\\nThe above is not an exhaustive list of duties.\\n\\nWhat We're Looking For:\\n\\nThe ideal candidate will have a minimum of two years of hands-on experience in a care setting, demonstrating a strong foundation in providing quality support.

They should hold a Level 3 qualification in Health and Social Care or be willing to work towards achieving it. Confidence and assertiveness are essential, along with the ability to challenge others constructively and professionally when needed. Excellent written and verbal communication skills are required, as well as proficiency in using a variety of computer systems and digital tools.

The candidate should also be friendly, enthusiastic, and trustworthy, with a proactive, can-do attitude that contributes positively to the team and the people they support.\\n\\nIn return, we offer:\\n\\nComprehensive training and ongoing support\\nAccess to the Blue Light Card discount scheme\\nDiscount on motor maintenance with a trusted local garage\\n28 days of annual leave, inclusive of public holidays\\nEmployee Assistance Programme (EAP) provided by Health Assured\\nUse of a company pool car (subject to availability)\\nWorkplace pension scheme through Nest\\nRefer-a-friend incentive programWhy Join Us?\\n\\nIf you're detail-oriented and passionate about ensuring compliance and excellence in care, we want to hear from you. At First City, you'll be part of a team that values collaboration, continuous improvement, and making a real difference in people's lives