Customer Service Supervisor

Customer Service Supervisor up to £38,000 per annum Letchworth Garden City 8.30am-5pm Monday to Friday    An exciting opportunity has come in with one of our clients in Letchworth. As a Customer Service Supervisor you will manage the Customer Service team ensuring continuous high levels of service align with company targets. Alongside that it will include maintaining excellent ownership, ensuring optimisation of internal processes and making the best use of company resources to support operational excellence.   Key Responsibilities Supervise customer order processing, invoicing, and dispatch operations Coordinate team activities to meet service targets and business objectives Maintain accurate customer data, order records, and documentation in enterprise resource planning system Manage backorders, and product traceability across systems Handle invoice creation, corrections, credit/debit notes, and e-voucher processing Communicate with sales reps, customers, and internal teams to resolve queries Monitor service performance and support continuous improvement initiatives Develop and implement work instructions, training plans, and feedback procedures Support system enhancements and software testing in collaboration with Head Office teams   Experience: Minimum 5 years of experience in a similar customer service or operations role, ideally within a customer service or order processing environment   Core Skills & Competencies Proficient in Microsoft Office and JDE software Strong order processing, invoicing, and customer service expertise Reliable, detail-oriented, and results-driven Excellent communication and analytical skills Effective leadership and team collaboration Adaptable, self-organised, and proactive in driving change Knowledgeable in customer service, warehouse, and product workflows Committed to continuous improvement and cross-functional coordination Company Benefits: Bonus Schemes Pension Scheme (6% pension contribution) Annual Holidays (24 days holiday plus bank holidays) Health Care (Private Health) Death in Service Life Policy