Floor Manager Restaurant (London Area)

What will I get?

• Salary: Up to £48,000 gross per annum (£23 per hour), based on a 48-hour work week. This includes the service charge and is dependent on experience.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Gym membership discounts.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Employee referral program for line employees.
• Contributory pension scheme*
• Learning and development opportunities.

What will I be doing?

As our Floor Manager at Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests while maintaining the seamless operational and financial success of the restaurant, bar, and in-room dining services. This role is one of a kind. It is for someone who is flexible and committed to each part of what our dining room delivers. It is a hands-on operational role that requires confidence over every domain: from waiter, to barista, to bartender, to sommelier, to jumping in and helping when the commis need support polishing, to delivering perfect room service.

We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics.

You will collaborate closely with our Restaurant Manager and the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London.

Guest Experience & Service Excellence:

• Be a dynamic and visible presence on the floor—at times working a section while monitoring service across the dining room through the support, guidance, and motivation of other team members.
• Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest.
• Lead by example through your service, setting the tone for energy, professionalism, and guest care.
• Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette.
• Handle guest feedback efficiently and resolve any service issues with care and urgency.
• Engage with VIP guests discreetly and professionally, maintaining the high standards expected in our unique setting.

Operational Management and Efficiency:

• Execute and monitor opening, shift change, and closing duties, ensuring consistency and readiness.
• Conduct daily briefings, assign floor sections, and ensure all team members are aligned and ready.
• Help manage daily staffing levels and adapt floor coverage in real time based on guest flow.
• Communicate effectively with the kitchen and bar to maintain seamless service.
• Maintain floor standards for presentation, cleanliness, and atmosphere throughout service.
• Actively participate in departmental meetings and team briefings, offering support and guidance to team members when needed to achieve collective objectives.
• Monitor compliance with health, safety, sanitation, and alcohol awareness standards.

Health and Safety Management:

• Familiarise yourself with relevant health and safety legislation and ensure team members comply with regulations.
• Act in accordance with fire safety instructions and promote a safe working environment.
• Attend and stay updated on mandatory training and legislative changes.

Staffing and Team Development:

• Assess staffing needs and develop plans for future growth.
• Coach, train, and nurture both management and hourly employees.
• Elevate team performance, morale, productivity, and enthusiasm.

What are we looking for?

• Minimum 2 years of experience in a similar role within a luxury dining room/property.
• Someone who is not afraid of a quiet service, where focus and commitment must still be maintained.
• Excellent knowledge of cocktails, spirits, wines and champagne.
• Strong French wine knowledge with an ability to treat our wines with care, but not fuss.
• Someone who feels at home on the dining room floor—personable, gracious, and always guest-first.
• Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members.
• Strong upselling skills and ability to tailor service to differing guests’ needs.
• Someone who stays informed about new trends, fashions, art, and culture.
• Ability to speak and write French is desirable but not essential.
• Self-starter with creativity, high drive, and result-oriented approach.
• Strong work ethic and ability to handle tasks under pressure and meet deadlines.
• Strong leadership skills to motivate the team and maintain a high level of service.
• Calm under pressure, exceptionally detail-oriented, and always aiming higher.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.