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- Tasks: Assist customers via email and manage contract paperwork.
- Company: Join a growing organisation with a focus on customer support.
- Benefits: Enjoy a hybrid work model with flexibility between home and office.
- Why this job: Gain valuable experience in customer service and support a dynamic sales team.
- Qualifications: Strong customer service skills and proficiency in MS Excel required.
- Other info: This role starts as a 12-month contract with potential for permanence.
The predicted salary is between 24000 - 36000 £ per year.
We are supporting a growing organisation to recruit for a Customer Support Administrator. This role is initially 12 months with the view to go permanent. This is a hybrid position with 3 days in the office and 2 days from home.
Key Responsibilities:
- Supporting customers, predominantly via email, with the removal process from their portfolio
- Administration for the contract paperwork
- Supporting the sales team and attending customer meetings
- Removing data from customer accounts
- Managing a designated mailbox
Key Skills:
- Strong customer service experience
- Previous use of MS packages, specifically Excel with the ability to view duplicate values
- Ability to prioritise workload effectively
- Motivated to work independently
Please apply as directed!
Customer Support Administrator (, , United Kingdom) employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with common customer support tools and software. Since you'll be handling customer queries primarily via email, being comfortable with email management systems can give you an edge.
✨Tip Number 2
Brush up on your Excel skills, especially in identifying and managing duplicate values. This is a key requirement for the role, and demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Show your motivation to work independently by highlighting any past experiences where you successfully managed your workload without direct supervision. This will demonstrate that you're a self-starter, which is crucial for this hybrid position.
We think you need these skills to ace Customer Support Administrator (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong customer service experience and any relevant administrative skills. Emphasise your proficiency with MS Excel, especially if you have experience managing data or identifying duplicate values.
Craft a Compelling Cover Letter: In your cover letter, explain why you're motivated to work independently and how you can effectively prioritise your workload. Mention specific examples from your past experiences that demonstrate these skills.
Highlight Relevant Experience: When detailing your previous roles, focus on tasks that align with the responsibilities of the Customer Support Administrator position, such as supporting customers via email and managing administrative paperwork.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Familiarise Yourself with MS Excel
Since the role requires proficiency in MS Excel, brush up on your skills, especially in identifying duplicate values. You might be asked about your experience with Excel during the interview, so having a few examples ready can set you apart.
✨Demonstrate Your Organisational Skills
The ability to prioritise workload is crucial for this position. Prepare to discuss how you manage your time and tasks effectively, perhaps by sharing a method or tool you use to stay organised.
✨Prepare for Hybrid Work Questions
As this is a hybrid role, be ready to talk about your experience working both in an office and remotely. Highlight how you stay motivated and productive when working independently, as well as how you maintain communication with your team.
