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- Tasks: Lead and scale a professional services team to deliver top-notch consultancy and project services.
- Company: Join a bold, values-driven Managed Service Provider focused on customer success.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Shape a new role, drive digital transformation, and make a real impact in a fast-paced environment.
- Qualifications: Experience in leading professional services teams and strong knowledge of Microsoft technologies required.
- Other info: This is a unique opportunity to create and transform services from the ground up.
The predicted salary is between 48000 - 72000 £ per year.
You will partner across the organisation to lead, build and scale a professional and consultancy services business in a bold, fast-moving, transparent and values-led Managed Service Provider to enable customer and company success. You will be working closely with the Transputec PMO to ensure the delivery of products on time, within budget and quality while building and maintaining project teams so that they are motivated, communicating and working well. This is a new role and is an exciting opportunity to create, mould and transform a service from the outset.
Duties and Responsibilities
- Recruit, hire, develop, and retain a world-class professional service’s team capable of delivering standard and highly customized environments.
- Manage a team of professional service engineers, consultants, Solutions Architects and other team members as required.
- Build clear structure, processes and playbooks to deliver best-in-class consultancy and projects services with a focus on quality, budget, and customer satisfaction.
- Lead delivery of project and consultancy implementation, and digital transformation services to our customers, overseeing resource management, technical project delivery, and operational success metrics.
- Completion of initiatives to improve quality, reliability and repeatability of projects and consultancy.
- Financial success for the Professional Services organization (i.e., bookings, revenue, project and gross margin, revenue per employee and billable days per employee).
- Be responsible for delivering the agreed monthly non-recurring revenue target.
- Engage with Service Delivery team and Sales team to identify opportunities within existing customer base.
- Maintain the monthly and quarterly revenue forecast by ensuring consultant bookings and timesheets are regularly completed and approved.
- Manage project transition into managed services where applicable.
- Mitigate against the financial impact of project overruns by securing appropriate early commercial cover for change requests and reworks.
- Escalation support for project issues and blockers.
- Managing third party suppliers and subcontractors including sourcing, onboarding, ongoing coordination and cost control.
- Ensure suitable attendance for customer project pre-engagement, initiation, sprint and backlog planning and project governance review meetings.
Skills/Attributes Required
- You have prior experience of leading Professional Services teams in a fast-paced Managed Service Provider and IT consultancy that have multiple clients.
- Demonstrable experience managing, leading and/or delivering professional or consulting services to external clients.
- Proven experience building and leading a team in a fast-paced, growing company.
- Demonstrated experience building and scaling a professional services business.
- Excellent administration and data processing skills.
- Excellent understanding and practical experience of Prince2 Agile methodology.
- Excellent financial understanding of project based billing schemes including fixed price, milestone and time & materials.
- Strong technical knowledge of Microsoft technologies across modern Workplace and Azure.
- Working knowledge of other commercially available PSA and Agile software platforms.
- You have excellent communication & people skills & have the ability to communicate technical solutions to different audiences.
- You have extensive knowledge of hybrid and public cloud offerings (AWS and/or Microsoft) and general infrastructure solutions.
Professional Services Manager employer: Transputec
Contact Detail:
Transputec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Manager
✨Tip Number 1
Network with professionals in the Managed Service Provider and IT consultancy sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues and learn about the latest trends and challenges in professional services.
✨Tip Number 2
Familiarise yourself with Prince2 Agile methodology and other project management frameworks. Consider obtaining relevant certifications or attending workshops to demonstrate your commitment to best practices in project delivery.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully built and managed teams in previous roles. Highlight your ability to motivate and develop team members, as this is crucial for the Professional Services Manager position.
✨Tip Number 4
Research StudySmarter's values and culture to align your approach during interviews. Be prepared to discuss how your personal values resonate with ours, as we prioritise a values-led environment in our organisation.
We think you need these skills to ace Professional Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading Professional Services teams, particularly in a Managed Service Provider or IT consultancy environment. Use specific examples that demonstrate your ability to build and scale teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your experience with project delivery, team management, and financial success in previous roles. Make it personal and engaging.
Highlight Relevant Skills: In your application, clearly outline your skills related to Prince2 Agile methodology, Microsoft technologies, and cloud offerings. Provide examples of how you've successfully applied these skills in past projects.
Showcase Leadership Experience: Detail your experience in recruiting, developing, and retaining high-performing teams. Include metrics or outcomes that illustrate your success in managing professional services and delivering customer satisfaction.
How to prepare for a job interview at Transputec
✨Showcase Your Leadership Experience
Be prepared to discuss your previous experience in leading Professional Services teams. Highlight specific examples where you successfully built and scaled a team, focusing on the challenges you faced and how you overcame them.
✨Demonstrate Financial Acumen
Since financial success is crucial for this role, be ready to talk about your understanding of project-based billing schemes. Share examples of how you've managed budgets, secured revenue targets, and mitigated financial risks in past projects.
✨Familiarise Yourself with Methodologies
Brush up on Prince2 Agile methodology and be ready to explain how you've applied it in your previous roles. Discuss any relevant experiences that demonstrate your ability to manage projects effectively within this framework.
✨Communicate Technical Solutions Clearly
Prepare to showcase your communication skills by explaining complex technical solutions in simple terms. Think of examples where you successfully communicated with diverse audiences, ensuring everyone understood the project's goals and requirements.
