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- Tasks: Lead a team of engineers managing endpoint services for 18,000 devices.
- Company: Join the University of Bristol's IT Services, shaping digital experiences for students and staff.
- Benefits: Enjoy a collaborative environment, professional development opportunities, and a focus on work-life balance.
- Why this job: Make a real impact on user experience while developing your leadership and technical skills.
- Qualifications: Strong background in endpoint management, team management experience, and a passion for technology.
- Other info: Opportunity to work with cutting-edge tools like Microsoft Intune and Jamf.
The predicted salary is between 43200 - 72000 £ per year.
The University of Bristol IT Services division has a vacancy for a team manager for our End-User Computing team, based within the Infrastructure area of our Operations team. The successful candidate will manage a team of 8 specialist engineers ensuring the secure, efficient and smooth running of endpoint management services for approximately 18,000 devices. They will split their time between technical work and line management, managing smaller projects and working as part of a team on larger ones. They will have a good understanding of all major operating systems and configuration management & application delivery platforms, such as Microsoft Intune & Configuration Manager, Jamf and Puppet, used to manage them. This is an exciting opportunity to lead a team whose services reach nearly every staff and student member, shaping the future delivery and development of these services as part of the Digital Strategy.
Responsibilities
- You will provide line management, operational management, and leadership to a team of subject matter experts, ensuring effective service delivery to the University.
- You will oversee the technical management of services within your remit, following ITIL best practices to meet service levels and ensure a good customer experience.
- You will manage team schedules, activities, tasks, and dependencies to ensure productivity and quality of outputs.
- Alongside management, you will perform technical work on the platforms and services, collaborating with other engineers.
- You will ensure services are compliant with architectural and security standards and maintain relationships with stakeholders and service owners.
- As part of the Digital Spaces team, you will represent your platforms and services, focusing on improving user experience across research, teaching, and administration.
Candidate Profile
- You should consider applying if you have a strong background in endpoint management and enterprise-scale tools.
- Have experience managing infrastructure technology teams.
- Possess a people-led approach, supporting end-users and team development.
- Are skilled in troubleshooting and resolving issues promptly.
- Are meticulous, ensuring system reliability and security.
- Are open to learning new technologies and methods.
- Can communicate technical information clearly to diverse stakeholders.
- Have some project management experience or interest.
- Understand cyber security principles and practices.
- Value creating stable, reliable systems.
- Have a background in computer science, IT, or related fields, or relevant work experience.
For further details, please refer to the linked job description document.
End User Computing Team Manager employer: University of Bristol
Contact Detail:
University of Bristol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Computing Team Manager
✨Tip Number 1
Familiarise yourself with the specific endpoint management tools mentioned in the job description, such as Microsoft Intune and Jamf. Having hands-on experience or knowledge about these platforms will give you an edge during discussions with the hiring team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to team development and how you ensure effective service delivery.
✨Tip Number 3
Brush up on ITIL best practices, as they are crucial for this role. Understanding how to implement these practices in managing services will demonstrate your commitment to quality and customer satisfaction.
✨Tip Number 4
Prepare to discuss your experience with project management, even if it's informal. Highlight any projects you've led or contributed to, focusing on your role in improving user experience and system reliability.
We think you need these skills to ace End User Computing Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in endpoint management and team leadership. Use specific examples that demonstrate your technical skills with tools like Microsoft Intune, Jamf, and Puppet.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the University of Bristol. Discuss how your background aligns with their needs, particularly your people-led approach and experience in managing infrastructure technology teams.
Highlight Relevant Experience: When detailing your work history, focus on your achievements in managing teams and projects. Mention any experience you have with ITIL best practices and how you've improved service delivery in previous roles.
Showcase Communication Skills: Since the role requires clear communication with diverse stakeholders, provide examples in your application of how you've effectively communicated technical information to non-technical audiences.
How to prepare for a job interview at University of Bristol
✨Showcase Your Technical Expertise
Make sure to highlight your knowledge of endpoint management tools like Microsoft Intune, Jamf, and Puppet. Be prepared to discuss specific projects where you've successfully implemented these technologies, as this will demonstrate your hands-on experience.
✨Emphasise Leadership Skills
Since the role involves managing a team, it's crucial to convey your leadership style. Share examples of how you've supported team development and fostered a collaborative environment, ensuring that you align with their people-led approach.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss instances where you've effectively troubleshot and resolved technical issues. This will showcase your ability to maintain system reliability and security, which is vital for the role.
✨Communicate Clearly with Stakeholders
Practice explaining complex technical concepts in simple terms. The ability to communicate effectively with diverse stakeholders is essential, so think of examples where you've successfully done this in previous roles.
