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- Tasks: Lead user research and UX design to enhance digital customer experiences.
- Company: Join Harvey Nichols, a luxury department store known for inclusivity and diversity.
- Benefits: Enjoy up to 40% off fashion, hospitality, and beauty products, plus a clothing allowance.
- Why this job: Be part of a dynamic team that values creativity and innovation in luxury retail.
- Qualifications: Experience in user research and UX/UI design, with strong analytical and communication skills.
- Other info: Flexible work environment with opportunities for career development and employee groups.
The predicted salary is between 43200 - 72000 £ per year.
Do you love all things digital? Do you have significant user research and UX/UI design experience? Do you love all things luxury retail? If YES, we may have the role for you…
Luxury department store, Harvey Nichols, is searching for a Lead UX and User Research Manager in our Head Office in London – Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
How we reward your hard work… At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as:
- Up to 40% off fashion
- Up to 40% off hospitality, food market and hampers
- 30% off beauty and perfumery, wine and spirits
- Clothing allowance
- Access to charity days, a season ticket/bike loan; learning and development opportunities; Employee Assistance Program - Retail Trust and recognition schemes
- Opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability
About the role… As Lead UX and User Research Manager you will be responsible for driving improvement in our digital customer experience, through robust user research, data analytics and UX design, delivering user journeys that inspire and delight our customers. Working closely with the product and tech teams to input into backlog priorities and deliver designs and prototypes ready for implementation.
The roles and responsibilities include:
- Build a deep understanding of our customers, their shopping habits and their HN digital experience through user research, customer feedback and analytics data
- Champion the customer in our digital strategy and development backlog for web and app, bringing recommendations backed up by data to prioritise the highest value opportunities
- Identify the best tools, partners and processes for user research and put in place a regular research cadence to inform our customer experience
- Collaborate with customer services, retail, loyalty and ecom teams to understand customer touchpoints and insights, business and customer priorities
- Create journey maps, wireframes, prototypes, interactions to develop end to end user flows, inform research and business and technical decision making
- Provide high fidelity UX/UI designs and specifications to input into development teams
- Work with design and creative to ensure brand and style guidelines follow digital best practice and are upheld across all digital touchpoints
- Run UX research projects to identify and solve customer barriers in our end to end customer journey, creating and sharing insights to influence change across our business teams
Is this you? We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
Do you have:
- Significant previous experience in user research, interaction design, product and service design in a retail or B2C multichannel environment
- Mature skills in UX/UI design and experience using software development tools eg. Jira, Figma, Confluence
- Broad knowledge of research methodologies and experience running online and offline user research and associated tools eg. Competence using data and analytics tools eg. GA, Content Square
- Excellent verbal and written communication skills, and ability to collaborate and influence across different team functions
- Highly commercial, results driven, able to execute in a fast paced environment
- Excellent stakeholder management skills and evidence of successful outcomes from collaborative projects
- Highly analytical and a keen eye for detail
- Flexible, proactive, ready to take the initiative with proven track record of managing multiple tasks to tight deadlines
If this sounds like you, we want to hear from you! If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.
Lead UX and User Research Manager employer: Harvey Nichols
Contact Detail:
Harvey Nichols Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead UX and User Research Manager
✨Tip Number 1
Familiarise yourself with Harvey Nichols' brand and digital presence. Understanding their unique style and customer experience will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss specific user research methodologies you've employed in past roles. Be ready to share examples of how your insights have directly influenced UX/UI design decisions, especially in a retail context.
✨Tip Number 3
Network with professionals in the luxury retail sector. Engaging with others in the field can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 4
Showcase your analytical skills by preparing case studies that highlight your ability to use data analytics tools. Discuss how you've leveraged data to enhance user experiences in previous projects.
We think you need these skills to ace Lead UX and User Research Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant experience in user research and UX/UI design. Use specific examples from your previous roles that demonstrate your ability to improve digital customer experiences, especially in a retail or B2C environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury retail and how it aligns with the values of Harvey Nichols. Mention your understanding of their digital strategy and how your skills can contribute to enhancing their customer experience.
Showcase Relevant Projects: Include a portfolio or links to projects that showcase your UX/UI designs, user research methodologies, and any data analytics work. Highlight how these projects have led to successful outcomes in previous roles.
Highlight Collaboration Skills: Emphasise your ability to collaborate across different teams. Provide examples of how you've worked with product, tech, and customer service teams to drive improvements in user experience and customer satisfaction.
How to prepare for a job interview at Harvey Nichols
✨Showcase Your UX Portfolio
Make sure to bring a well-organised portfolio that highlights your best UX and user research projects. Be prepared to discuss your design process, the challenges you faced, and how you used user feedback to improve your designs.
✨Understand the Brand
Research Harvey Nichols and understand their brand values, target audience, and digital presence. This will help you tailor your responses and demonstrate your passion for luxury retail during the interview.
✨Prepare for Behavioural Questions
Expect questions about your past experiences and how you've handled challenges in user research and design. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's digital strategy, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
